Slots of Vegas Casino - Withdrawals declined for no reason

Clancy O'Hara Australia
posted on July 11, 2016.

Requested $350 win as withdrawal through Neteller once account showed no bonus left & all was withdrawable as cash. Waited 10 days, it was declined. I made a deposit (didn't claim any bonus) - played again, won again, requested $350 withdrawal, waited another 10 days & it was again declined. Played off $100 & requested $250 withdrawal & still waiting for response. In between times, made a deposit, played through a bonus & requested a second $350 withdrawal ... Have not had a response yet (approximately 10 days ago). Have tried the chat line - unable to wait the time period for an operator. Have sent emails requesting a response, received an automated response saying they will be in contact in one business day & no response received in last 6 days. Sent another email asking for a response in writing & again only received automated response.

posted on July 15, 2016.

Hi Clancy--

I've looked into your issue and I see that we don't have the necessary documents to complete your withdrawal. I know one of our Escalations Manager's has sent you an email requesting these documents--please check your email folders for this.

In the meantime, here is what we'll need to receive:

The completed authorization form relating to MC ending ***4542

A copy of a current utility bill

A copy of a Government issued picture ID (valid drivers license or passport)

You can forward your documents to Eva at: [email protected] (please don't forget to add the .com). Once we receive your documents, we'll have your withdrawal sorted out for you, straight away.

All the best,


posted on July 19, 2016.

Hi Clancy--

I've had another look at your account and I do see that we now have all your documents in order and everything has been reviewed.

I would expect you'll have your payment in your account tomorrow or Wednesday at the latest.

All the best,


posted on July 22, 2016.

Dear @clancy.ohara,

Did you received your payment, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.