Polder Casino - Refer a friend bonus not honoured

RESOLVED
charalampos South Africa
posted on July 17, 2015.

Ok so the Polder website is in Dutch and google translate does not translate everything on the page, I see what looks to me like a refer s friend bonus, I go onto live chat and speak to Ivan he checks my account and says that if I refer s friend I'll be given a bonus matching what my friend deposited on her 1st deposit, I fill in the form and the request is sent, friend follows link from email and deposits , I log on see no bonus in my account go on live chat and Amber tells me there is no such programs, she's sorry, I tell her my friend has all the saved chats confirming the bonus and she she just repeats that there is no such bonus, I tell my friend she mails support Amber replies that bonuses like this are only for Dutch players, this all a load of **** as Ivan checked my account to see if I qualify he confirmed it, my friend has the email and chats about this issue
I'm sick and tired of casinos always finding ways to default with this particular bonus ,

charalampos South Africa
posted on July 20, 2015.

It's ok Ivan from support corrected the issue.

posted on July 20, 2015.

Dear Player,

I was notified about your compliant and looked into your player details. I can only apologise from our end as the support agent you talked to the second time (Amber) was not fully aware of the refer a friend bonus. I am glad to hear that Ivan resolved the situation for you and from our end, apologies again!

PolderCasino

AskGamblers
posted on July 20, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.