This is what I call professional and responsible Customer Support.
Keep up the good work!
Red Kings Casino no payout
I made a few deposits no problem until i tryed to make a withdrawal!!!suddenly account blocked and all of a sudden its a security chek!!!
I have sent all docs/copys they have asked for bank statment,proof of address etc etc i also explained i have a new card due to a fruad attempted on my card.
Yep you got it they sent a e mail bac say we require the old card lol its clearly a scam not to payout.
I have now downloaded the complaint form for the gibralter regulatory authority to start official complaint however i may also lodge a complaint with the uk police as its clear a fruad has occured
Please be advised that we do not discuss player issues in forums. However if you could send an email to our support with the subject line `askgamblers` and write in it everything what you experienced (please put your username in the email too ) , I`ll make sure your issue will be handled promptly.
Casino Complaints section is not a forum. However, you don't have to post a personal and sesitive informations here. We recommend you to try first with the casino's support, as the casino representative has advised you. If your problem still won't be solved, continue informing us throug this complaint.
Any updates about this complaint?
Player contacted our support and the issue has been resolved successfully.
Please, can we hear from the complaint submitter about closing this case as solved?
Last chance for the submitter to respond, before closing the case as solved!
This case is solved!
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