Red Flush Casino - Misleading Promises

RESOLVED
posted on June 2, 2013.

Hello,

I am a member of RedFlush. Over the past year I have spent well over $30,000 on this site. In the past month I have gain my VIP status back up from nothing to back to platium status. Much to my dismay - I was also offered to take up a Bonus of 5,000 points with a deposit before Wednesday the 29th Midnight (GMT). Which I made the deposit & played. No Bonus points were given. There were no deposit limits or playing limitations. So I deposited and played thinking that I would receive my 5,000 bonus points especially offered to me only. As you can see via my emails I advise that I had made my deposit for the bonus points yet nothing was given... FALSE & MISLEADING CLAIMS !!!!!!! I have tried to take this up with them but have been pushed aside. Now since, I had slowed down my playing as this prize was given to me by the Manager - within a space of 4 minutes my 2nd place had been religated to nothing now. One stage contact via the Manager was constant - then it was nil. You can read by the emails on how the Manager works to manipulate players with false promises.

I have downloaded all correspondence in regards to this promotion and the technique used by this manager in spending more and false Bonus' in which I followed his instructions:

RedFlushVIP ([email protected])Add to contacts1/06/2013 To: 'Alana', RedFlushVIP

From: RedFlushVIP ([email protected])

Sent: Saturday, 1 June 2013 3:30:23 AM

To: RedFlushVIP ([email protected])

Hi Alana,

Thank you for your email.

Please note that the offer for the points was for the deposit you have made from the point you were sent the email and forward.

The offer was valid from 5pm GMT on the 28 May 2013 till Midnight GMT on the 29 May 2013.



The offer was made to the Top 5 players on the leader board below the leader in order to get more players closer to the leader and to stimulate the competition further.

This was a limited time period offer and several players did take up the offer and did deposit and play to attain the maximum points available.

I truly did want for you to win this competition and had arranged for the offer for the players again which gave you the best chance at winning.

However as this is the final weekend of play, a lot of player do come in and play very hard to attain the higher positions as seen by the recent upsets with players now depositing and playing with no assistance to the top of the leader board.

You are still welcome to deposit and play at the casino till Sunday to stand a chance at winning a Top 10 prize or bonus reward.

Regards

Rithen

VIP Relationship Manager

RedFlush Casino

[email protected]

[email protected]

Call Universal Number : 1-888-885-4517

International Fax : 1-888-897-2637

***** BELOW IS EMAIL ABOUT THE POINTS *****

From: Rithen Kuarkanaye

Sent: 29 May 2013 09:37 AM

To: Alana

Subject: RE: Your VIP Withdrawal Has Been processed

Hi Alana,

I have some good news – it seems that the player in No 1 spot will not be playing for a while or as strong as he had in the past week so this offer will definitely be able to get you to shoot past him J

Please do have another look at the offer and consider taking it up – it will be for a good prize J

Regards

Rithen

VIP Relationship Manager

RedFlush Casino

[email protected]

[email protected]

Call Universal Number : 1-888-885-4517

International Fax : 1-888-897-2637

Speak to me in real time through our facility. Red Flush supports Responsible Gaming

From: Alana [mailt­o:[email protected]]

Sent: 29 May 2013 12:40 AM

To: Rithen Kuarkanaye

Subject: Re: Your VIP Withdrawal Has Been processed

Thanx for the bonus too..

Have also made my deposit..

Peace & Love

On 29/05/2013, at 3:08 AM, Rithen Kuarkanaye wrote:

BTW – I have credited a little something into your account to get you going – please do log in and enjoy this bonus from me.

Regards

Rithen K

From: Rithen Kuarkanaye

Sent: 28 May 2013 07:07 PM

To: 'Alana'

Subject: RE: Your VIP Withdrawal Has Been processed

Hi Alana,

I am Positive that you will have your “Name in Lights” soon enough ;-D

In fact, I have spoken with Miss Red and have been able to arrange a special deal with the bonus points again for the Top 5 players on the Leader Board.

The offer is an offer of up to 3 500 bonus leader board points that you can earn by just depositing and playing with the casino. Win or Lose – you get points.

Now the above offer has been set in place for the Top 5 players however I have called in a favour from Miss Red and have been able to get you up to 5 000 points that you can earn by just depositing and playing with the casino – this is just for you!

All you need to do is to login, deposit and play from now till the end of tomorrow, Wednesday Midnight (GMT) and you could get those bonus points credited to you.

You will still get the normal points as you wager and play.

I want you to win the VIP cruise as I would love to hear about you just relaxing with a Piña Colada on the deck while getting your nails done!

********

Mind you I have other emails offereing to come to Australia and take me on a cruise.

I am appaulled with the way this site basically treats their so called "valued" members.

posted on May 13, 2014.

Hi,

Please understand that the special offer was made to the top players and we had advised that you could earn extra points within tournament that was being run at the time.
As it was the end of the tournament and there were several leading players, the same offer was made to the selected players and those that took it up did go on to earn a spot within the tournament.
As per our records, this player did win a spot on the tournament and did win a prize for her play.

Since this tournament, player has continued to play with the casino and has won several other prizes within the tournament was satisfied with all thegame play.

This query can be closed.

Regards

Rithen
Casino Host

AskGamblers
posted on May 16, 2014.

Can you please inform us is this issue resolved? Thank you.