Real Deal Bet Casino - Paid me less than what they owed me!

RESOLVED
abdul7 Bangladesh
posted on June 26, 2016.

Hello Askgamblers,

I had decided to play into Real Deal Bet Casino after read some reviews into your first class site. So I played after claimed "300PUNCH" and I played 4/5 slots as entertainment. I played very long time to finish their HIGHEST ever rollover requirments 45X(Deposit+Bonus)/ After that I had withdrawable $560> So, I requested withdraw all $560 5 days ago. Then they asked my documentations for verification which I supplied them same day. Then I was waiting tom receive $560. But surprisingly, they paid me $465 couple of days ago which was not fair with me. They excises that I won from free spins they game which was not true. I just claim there the bonus code "300PUNCH". Now I want my remaining $95 fair and squire.Thank you.

posted on June 29, 2016.

Hello abdul7,

We reviewed our records and can reinstate the reasons for deducting part from your winnings.

Your initial deposit was used as activation for the welcome bonus with code 300PUNCH. You released the bonus correctly and as promoted you were entitled for another 50 Free spins once you finish playing with the bonus. Those free spins have been added and you won initial $135 and another $15 from your follow up play. As you had already moved your casino balance before receiving the free spins, we consider the total amount of $150 as a resulted win from free spins.

As stated in our Casino Terms:
"Winnings resulting from no-deposit offers are capped at 1,000% of the bonus amount and to 50.00 € if generated from Free Spins."

At the time, 50.00 € were equal to $55 so we've paid this amount and the surplus of $95 was claimed back.

I hope this clears any doubts you might have had and wish you to keep up the great run at our casino.

Best Regards,

Martin

RealDealBet Casino

AskGamblers
posted on July 2, 2016.

Dear @abdul7,

Are you satisfied with a casino response, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.