Riviera Play Casino - Payment problem

UNRESOLVED
posted on March 9, 2016.

1. I asked the casino for withdraw of € 250
2. I was told that I would be contacted by e-mail to send the identity card, no one contact me regarding my withdrawal, I even don't know where to send my documents.
3. There are no response via live chat or email
4. Only once I had the pleasure of talk with chat and they told me that they would send an email to proceed with sending the document but I never did. My problem is that I don't know what I need to do so my money can be process to my account. I see that there is two cases at AskGamblers that are similar as mine

posted on March 11, 2016.

Hello.

Let me check this for you please.

Thank you!

Ps: have you deposited in the casino?

posted on March 11, 2016.

yes, i have deposit with skrill and i want withdraw with the same method, send you my ID card to proceed

AskGamblers
posted on March 14, 2016.

Any news?

posted on March 14, 2016.

no news, I saw that in previous cases responded with the photo of the terms and conditions where the minimum levy is € 250

posted on March 16, 2016.

askgamblers, yesterday I received the following email
Hi Riccardo,
You made a withdrawal of 250 euros
For a withdrawal we need also some documents :
_ ID
_ proof of address (bill)
Thank you.
Have a good day. Caroline.
RivieraPlay casino
Now I replied to this email address but I have only submitted part of what I wanted to write because the attachments were too large
I explained that the way of residence is different now from the way in which I live , so in addition to my identity card I was able to send the bill letterhead phone to my mom and identity card but only the back

posted on March 18, 2016.

Another thing I do not understand ... why I got the answer from the casino after 2 days of my post and now after a week they don't write anithing more
Hello let me check this for you please .....
As long as I will not have the money for me this site is bogus , I hope it is a misunderstanding and then I ask pardon thanks askgamblers for your commitment and real work

posted on March 18, 2016.

I had conversation with Casinos LiveChat support, and they told me that they will pay me out next week

posted on March 22, 2016.

I managed to talk to the casino and I have proof , in the previous cases they used the excuse of the terms and conditions where the minimum withdrawal is 250 €...
previous cases responded to this immediately after just one day , to me it does not meet its own
the withdrawl I asked in February , another 9 days and we are in April
I will contact all the names I see affiliates to the site for further explanation , to me have time 2 3 days

posted on March 22, 2016.

This is my conversation of 18 march with Caroline of live chat casinò riviera play
I had to change the name and change the router address to get an answer

posted on March 22, 2016.

to me they can not respond with the excuse that they used on people denouncing like me , you read well over 250 euro minimum withdrawal time ( 5-10 days ) , do a calculation of when I asked for the withdrawal and let me know : D you are attaching the file and I close by saying , one day they too will go to the presence of the lord and when they will ask you why you have not paid it will respond (THIS IS MY LAST POST) THANKS

AskGamblers
posted on April 1, 2016.

This complaint has been reopened upon submitter's request and AskGamblers Complaints Team would like to give it one more chance and help both parties involved into the dispute reaching to a satisfactory agreement.

posted on April 1, 2016.

hi askgamblers , as you see it from the beginning of March I had asked to withdraw the money from the casino , this is no longer a withdrawal of 250 € , but I managed with that money to win another 250 € and now I have asked to withdraw € 500
if you fail I will write email to programs on TV as (LE IENE) I'm sure that will help me
Casino from March 11 did not write anything on the site , why?

posted on April 1, 2016.

I saw how you reply to other strong case that the minimum levy was € 250 , well you respond to me as you did with them