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adeswarte91 submitted a complaint.

Purple Lounge Casino responded.

adeswarte91 responded.

Solved successfully.

Purple Lounge is stalling payment

Posted: 6th June 2011, 5:23 AM by adeswarte91

Hello, team of AskGamblers,

I have registered at mentioned casino on 20/05/2011. Made some winnings and asked for a withdrawal on: 23/05/2011.

I have cleared all bonus wagering requirements and have also sended in documents, when they asked for on: 23/05/2011.

Untill now, they respond very slowly and constantly keep on saying they are doing some 'normal routine checks'.

I have been waiting for over a week now and they keep on replying me with the same message. I don't understand why such check can take on so long and I really don't know what they can check on.

So please help me out here, because i am really afraid they just don't want to pay me.

They say, that microgaming is checking it and that they cannot help or influence about that. I have made a printscreen of that, if proof is necessary.

With kind regards,

Anthony Deswarte

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Purple Lounge Casino

Re: 7th June 2011, 11:37 AM

Hello adeswarte91,

Appologies for the delay in your withdrawal. A series of routine checks were carried out by Microgaming on few accounts, yours being one of them, hence the process took a little longer. Your withdrawal request has now been processd.

Thank you for your patience.

Shenaly
Casino Affiliate Manager
Purple Lounge

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adeswarte91

Re: 9th June 2011, 9:04 AM

They have payed me... strangely very quickly after this post.

Thanks Team AskGamblers!

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Luciana reviewed On 01/16/2012

donna young, you can post a particular complaint about the problem you wrote about in the comment.

donna young reviewed On 01/16/2012

PURPLE LOUNGE did not credit me 300, 150 I paid for and 150 match bonus for first deposit ,was asked to send ID of bankcard license and bill with address on it,have done that and 2 days still nothing,so emailed asking for money to be put back on my bankcard and that I will not be playing in there casino.

adeswarte91 reviewed On 06/09/2011

Payment has been done.

Thanks AskGamblers!