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Novemberlady1 submitted a complaint.

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Pure Vegas Casino, refused to pay

Posted: 9th April 2010, 6:07 PM by Novemberlady1

I had all of my documents approved for a $400.00 win and was sent an email telling me my wire transfer was on its way and when the money was out of my account I played again and won $300.00 and then got an email saying I had been fradulent and my account was locked . They said they would return my deposits which they did not do. I asked multiple times what I had done and no reason was given. I have never had this happen before and still have no idea what it was that I did that was fradulent. I only played the slots as I have always done.

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Pure Vegas Casino

Re: 12th April 2010, 8:07 AM

Dear Novemberlady1,

Please accept our apologies. Our system was supposed to discontinue bonuses for this account but there seemed to have been an error in the process and the account was accidentally closed. We have reversed the ban and have processed the withdrawal less the deposit funds which have already been returned and the balance should now be correct. Again we apologize for the inconvenience and look forward to welcoming you back with us in the near future.

Kind Regards,
PureVegasCasino

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Novemberlady1

Re: 9th May 2010, 12:57 PM

I responded and said that I was totally pleased with Pure Vegas and tried again today to post that. I received my money and they gave me a $25.00 free chip. I'm not sure if I am posting this in the righ t place but sending this just in case you don't get the 2nd one I sent. Thank you

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