This is what I call professional and responsible Customer Support.
Keep up the good work!
Pure Vegas Casino Delayed Payment
ok i won a pretty big chunk of money but i played over half of it in the casino. I sent all my verification documents through and i was even called by one of there customer service reps to verbally confirm my identity.I got an email saying that everything was approved.
I am happy to let you know the Verification Form you sent us has been approved.
Should you have any further questions or concerns regarding our banking services, please don't hesitate to contact the withdrawals department at this email address.
Pure Vegas Casino Verification Department.
I requested 2 withdrawals, first for $4000 hich is the max you can withdraw through a wire transfer was approved on the 30th of may and the second $2000 approved on the 5th of june. I got emails stateing that they had both been approved. it states 6-10 days to clear a wire transfer, i contacted support multiple times after the 6th day just to make sure everything was fine. Its now the 7th of july!!!!! Apparently something (they wont pin point or go into much detail) has been afecting there system or something like that is now affecting there withdrawals or something.
I am sorry to notify you but I have just been updated that your withdrawal that was approved on May 30Th has been delayed. The delays we have been having in the past have now been effecting the withdrawals at this time. I do assure you that you will receive your winnings as all our players have and will. As soon as your withdrawal has been reprocessed I will let you know so you will know when to expect your funds. Thank you
I am sorry to notify you but I have just been updated that your withdrawal that was approved on June 5Th has been delayed. The delays we have been having in the past have now been effecting the withdrawals at this time. I do assure you that you will receive your winnings as all our players have and will. As soon as your withdrawal has been reprocessed I will let you know so you will know when to expect your funds. Thank you
I have emailed all my chat transcripts to my email after talking to their customer service staff and have all emails for proof! i shouldnt have to beg for my money! its been over two months!!
I am sorry for the frustration that this delay has caused. We are having issues with our third processor and because of the delays that have been occurring in the casino they have now effected the withdrawals that are being approved now. I assure you we are working on this issue and you will receive your winnings. All our players have received their winnings as I assure you will as well. I don't want to give you an inaccurate date as to when the withdrawal will be sent out until the withdrawal has been reprocessed. I will immediately update you as soon as this happens so you will know when to expect your funds. I sincerely apologise for this delay. Thank you
And they also just send you the same reply email, they just forward it on to the next, no actually new update on whats going on!
We do apologise that there has been an unexpected and unavoidable delay with your withdrawal. There has been some technical difficulties that have cause some delays in some player payments however rest assured that you will receive your money shortly. We are working hard to overcome any withdrawal delays and you will be notified directly by the withdrawals department on any further progress.
We appreciate your patience and understanding.
Thats what I have heard for 2 months! seriously its just really unacceptable and a poor effort on your behalf for not getting things fixed quicker. How can you expect people to deposit money and play at your casino but they hav e to beg to get whats fair and square theirs? this is the last step before i take legal action. I have been ever so reasonable and patient and enoughs enough!
As was mentioned in the previous post, all further updates with regards to the payment that you are waiting for will be emailed directly to you by the withdrawals department. We are constantly making payments and catching up on the delays that were caused so please check your email or feel free to contact us directly.
We appreciate your patience in the matter.
Pure Vegas Casino
Since we didn't hear from submitter of this complaint even after sending few email reminders, we decided to consider this case as resolved.
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