Jackpot Mobile Casino - Promotional bonus not credited as advertised

RESOLVED
salajin Sweden
posted on February 7, 2016.

Hello,

Januari 29th i recieved an e-mail from Jackpot Mobile Casino to get a 600% first deposit bonus. So deposit 100SEK play with 700SEK - fantastic offer, i resend another email to their support before depositing claiming that my first name was spelled wrong. I then continued on with my Deposit.

When i deposited i was not credited the bonus, instead i was credited with 50SEK (which in terms is a 50% bonus, not 200% which is their original first deposit bonus offer and not the promotional offer i was sent via e-mail)

I quickly sent 2 additional e-mails claiming that my bonus was not credited. After 6 days i got a response claiming that i have to wager an additional 0.30SEK that was left in my account - and so i Did, the bonus balance then turned into 40SEK - still not the 600% bonus i was promised.

I e-mailed them again, got a response the next day where they wanted to me to forward the promotional e-mail they sent to me so they could credit me the bonus. This was the 3rd of Februari which i forwarded the e-mail and Still no response.

This is ridiculous, i just want my bonus cash credited - is that really so difficult?


I've attached both the promotional offer, and aswell as the deposits and the bonus amounts given.

If needed i will provide e-mail logs.

Regards

posted on February 10, 2016.

Dear "Salajin"

I have personally looked into the matter you have described above.

This has been rectified and i trust the outcome is to your satisfaction. A confirmation email has been sent to you.

Regards,

Sean Randall
Chief of Operations
For and on behalf of Jackpot Mobile Casino

salajin Sweden
posted on February 10, 2016.

Thank you Jackpot Mobile, i've recieved your email and the bonus has been successfully added.
Much thanks again - This is now resolved.

AskGamblers
posted on February 11, 2016.

Based on player's last comment, we consider this case as resolved and it is now officially closed.

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