Planet 7 Casino - Slow on payments

RESOLVED
raymond williams United States
posted on August 30, 2016.

On 8/8/16 I won $100 on Dracula slots game from free spins, Then again on8/12/16 I won $1700 on free spin Dracula slot game. I requested the money for both winnin­g(s­epa­rat­ely).I emailed verification forms and I.d and a bill 12th.On the the 15th I received a email stating that they needed a copy of card I used I immediately sent hoping that it would speed up process.On 8/16/16 I chat with support to check the status and was notified that I was declined due to not signing authorization form and to turn in all documents and resubmit. I I sent in a email with all inform­ati­on.(­I.d­,a­uth­ori­zation form,utility bill,and picture of card used) same day. I then recieved a email confirming that the email was received and it will take 24/48 hours for verification to verify.Later in the evening on the 16th got a email that documents were approved and uploaded to account.I waited a day then check with chat support on status he stated again that I needed to send in the same information that I already got a approval on "the form wasn't signed" in which it was. Aggravated I sent the information again to the accoun­tan­ts,­man­age­r,and withdrawal department.I also was notified by chat support that there were no rules with free spins and I could withdraw all.On 23rd was approved for a check to be sent via Fedex/DHL.I check every other day and at this point still no money just a chat support rep reciting sane pitch line that it will be 3 days to get approved 7-10 days to be mailed.

AskGamblers
posted on September 3, 2016.

Dear @Raywill84,

Please let us know if there's some update on your issue.

raymond williams United States
posted on September 3, 2016.

As of 9/3/16 no reply from planet 7 casino. I have connected with chat support on the status and the same reply. I have sent a email to Ally no reply.

Chat support convo:
Ray2235: checking status
Withdrawals Department: Our records show the issue with the payment was already been sent to the Escalations department, in order to check further you can send an email to: [email protected] for updates relevant to your withdrawal.
Ray2235: ok

raymond williams United States
posted on September 7, 2016.

Complaint can be closed recieved payment today. Thanks

AskGamblers
posted on September 7, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.