Ruby Slots Casino - Problems getting paid

posted on May 7, 2015.

I requested a withdrawal of $2500.00 on May 1, 2015, they have all my verifications along with the bank information, I keep getting told that the routing number doesn't accept fed wire payments, I spoke with my bank on several occasions and they informed me that they do accept them. Are they a legitimate casino? Or did I throw away money? Can you help me with this matter?

posted on May 12, 2015.

Hi Charc60,

Yes, we're definitely a legitimate casino and no, you did not throw your money away. :-)

Your withdrawal is currently pending, with the approval time frame of up to 7 business days from the time of your withdrawal request. This payment will be made via check.

I'll keep an eye on this to ensure all goes smoothly.

All the best,


posted on May 14, 2015.

As of today May 14, 2015, I haven't received anything yet, so I wouldn't consider it resolved. When I look at my account history below is what I see, don't understand it except that one says Courier check withdrawal approved and I have no idea what is going on with Manager withdrawal approved for $587.15 , so please don't mark this as resolved.
05/08/2015 12:34 PM Manager Withdrawal Approved! -$587.15
05/08/2015 12:34 PM Manager Withdrawal Requested -$587.15
05/08/2015 12:32 PM DF-CourierChk Withdrawal Approved! -$1,912.85
05/08/2015 12:32 PM DF-CourierChk Withdrawal Requested -$1,912.85

posted on May 18, 2015.

Today is May 18, 2015, still haven't received the money yet!

posted on May 22, 2015.

Hi Charc60,

Regarding the Manager Withdrawal, this pertains to the $350 bonus you received as a result of the coupon you redeemed, along with the VIP insurance bonus in the amount of $237.15. Bonuses are not withdrawable and are removed from your total withdrawal. This left you a net withdrawal in the amount of $1,912.85.

As to your pending withdrawal, this was approved May 8th. It may take up to 10 business days for the funds to be sent from that date.

All the best,


posted on May 23, 2015.

Finally received a check less $587.15