1x2-bet Casino - Charging huge fees on a refund

David Henson United Kingdom
posted on January 5, 2016.


I have just made a deposit of 3000 euros. Which was done today (05-01-2016) roughly 5 hours ago.

I have asked for the betting company to void this transaction and close my account.

I have done this as I do not have any trust in this Greek company.

Anyway, they have said this:

Dear customer
We have no commision in bets. Still, there is a commision in bank transactions. Banks keep about 5% of the deposit amount and another 5% of the withrawal amount. Furthermore, there are 3-4 employees who have to work over these things so it is inevitable not to withhold a fee. Nevertheless to say that other companies charge with a much bigger amount for such work. Regarding the bets you have placed, they are void. We will return the bets in your account. Unfortunately, this is the procedure we follow in similar circumstances. Please let us know as soon as possible if you still want to withdraw all your money.

If you have any further questions please do not hesitate to ask.

Best Regards,

Customer Service

They have basically told me that if I want to withdraw my money, i will be charged! See their previous email:

our request can be granted under some certain circumastances. Saying that, we can withdraw your money and return them to your account but there are some expenses: It's 170 euros for bank transactions, 80 euros for the employees' job

How can they charge this when all I have asked is for them to just void off the Visa payment I made.

It even states on their site:

Are there any charges on payouts?
NO, at 1x2-bet there are no charges.

David Henson United Kingdom
posted on January 8, 2016.

They have said they would get back to me today before 6pm Greek time.

It should be for 3000 euros not 250. I haven't got my deposit or anything back as of yet.

posted on January 12, 2016.

Dear @fb_10­153­900­322­986979,

Any updates regarding your complaint? Thank you.