i made a deposit of 20 euro. i managed to win about 500. when i tried to withdraw the money, they asked for my documents. i sent them, i had no reply, after one week i sent an e mail asking them what the problem is. they answered telling me that after the documents are registered i will be able to make the withdraw request, and i should be patient. it is been 9-10 day now. should i be worried ? please share some opinion . thank you
Thank you for pointing it out , I am sorry for the delay of answering to this complain but from some reason , i didn't received the notification from AskGamblers .
Please send your account name in private and i will investigate the case .
Dear Denizyener ,
We have investigated your case and your activity shows no attempt to withdraw the funds as mentioned in your initial complaint , also after several wins you ended up to 500 Euros on the 26th November ( day when the complaint was made , where you have mentioned also that you have been waiting for 9-10 Days for the funds in the conditions where your Account was created on the 12th November ) . And we have not yet received any documents from your behalf .
Further more , on the 27th November you have continued playing and lost all the fund . Leaving your Account balance at 0.06 E .
We will reply your e-mail when the documents will be registered.
We kindly ask you to be patient.
The Plaza, Level 4, Bisazza Str, Sliema SLM1640
On 23/11/2013 01:58, katiaFirst Name Nasiopoulou wrote:
THAS IS WHAT I HAVE BEEN RECEIVING 5 AND 8 DAYS AFTER SENDING MY DOCUMENTS. STOP TELLING LIES AND YOU NEVER RECEIVED MY DOCUMENTS
Dear Denizyener ,
Our Support team has sent you an e-mail with some clarifications regarding your documents .
Player informed our support that this complaint is solved!