Problem with 1Spin Casino

UNRESOLVED
posted on September 19, 2013.

Hello. 1Spin casino have taken my winnings away from me. It is part of group which is operated by Vuetec.

Casino representatives claim that I am bonus abuser as I have used a bonus in non-recreational purposes.

I have not used the bonus for any other purpose than recreational gambling. I risked my whole deposit while gambling and I was happy I got lucky and I asked for withdrawal after completing the necessary requirements they imposed. I played at other casinos that seemed to have similar software and I lost money in most of them.

At this point it looks like this operation keep my losses and withhold paying winnings, a kind of a dishonest win-win situation.

Casino may lock my account or exclude me from future promotions, but keeping winnings is not justified in any way.

I have not broken any rules at this casino or any other as a matter fact. I kindly ask casino management to review their decision and pay out my account balance in full.

I am asking AskGamblers not to close this complaint because it is not the same complaint as I've submitted recently I am just trying to seek an answer from casino representatives and that's why I am posting it.

posted on September 23, 2013.

Still have not got any answer.

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