21 Dukes Casino - Privacy violaton and Account Closure

RESOLVED
alexpsx Cyprus
posted on November 10, 2015.

Hi to Askgamblers and fellow gamblers. I am submiting this complain against 21 Dukes casino for the following reasons. I have found them over the net,searching for a free no deposit bonus casino,just curious to see how they are and what is a free no deposit bonus and i stampled on them. I have registered normally to their website,used their free no deposit bonus,had a good time and left. What follows is something chaotic. They didnt stop calling me at all. Every single day,twice,three or even five times a day with an automated message to take their promos,disturbing me at work or at home or even at night when i sleep. They dont have even the minimal discency to respect peoples privacy and stop disturbing. i have spoken to them on live chat,when i found them once,because most of the times they are not even live to help,i have send them emails to stop bothering me,but they didnt. They have promised that they would handle it professionally,as they do in all their cases,as they say,but nothing. They dont have any discency at all and as they showed they dont even care. I have saved the emails i have contact them regarding this issue saved. I told them also to close my account with them,as they dont respect me and hopefully these telephones to stop. I checked to find their licensor,but unfortunately i didnt find anything. In Askgamblers page about the casino,states that they are rugulated in Costa Rica. I have done my homework reading this and i found out in various forums that the casinos registered there are unregulated and there is no player protection if something happens. Imagine they are doing this to me with telephone calls,imagine what they can do with players pockets. If Askgamblers wishes to send them the emails i had correspondance with them,i would gladly send them to them,including the email i have told them to close my account,which still is open after i have tried to log in today just to check if it is open or closed. Thank you.

posted on November 11, 2015.

Dear AskGamblers,

Thank you for bringing this matter to our attention.

We would like to inform alexpsx that his 21Dukes Casino account has been closed as per his request.

We would also like to express our apologies if any of our contact attempts have been inconvenient for alexpsx.

We can assure Alexis that his information has been removed from our database, and he will no longer be contacted by 21Dukes Casino regarding any of our promotional campaigns or satisfaction surveys.

We appreciate all your feedback and wish Alexis the best in his future endeavors.

Regards,
The 21Dukes Casino Team.

alexpsx Cyprus
posted on November 11, 2015.

Hi to Askgamblers and 21Dukes and thanks for the casino for its immediate reply. But there are a couple of perks not sorted out. First is that you did reply to me when i emailed you the first time and talked to you in chat about the particular problem in which you promised to solve it but in the end you didnt. The second time you didnt even care,your live chat was unresponsive and you didnt even reply to my email. I had to post a complain here for you to reply. I have checked my account now that i saw your reply and yes my account is closed and thank you. Now we go to the second since my account is closed with you,is that you still dont have the minimum descency to stop calling me and disturb me furthermore. I have called my telephone provider to put a block on the phone from where you are calling me and since your system cannot reach me due to the block,you call me on viber. I meen how much descency do you have? Tell me. Even on viber. The whole thing is out of control Hoe desperate are you? I had to put a block also on viber for you to stop. I wait for your reply also on this,because really it is out of control.

posted on November 11, 2015.

Dear AskGamblers,

We would like to assure alexpsx that after the closure of the account no further contact attempts have been made on our behalf.

The last contact made with the player was on November 9th. The account has been closed today and no further calls or e-mails have been sent out to the information registered on the account.

Also we would like to advise alexpsx that we do not currently have any active promotional campaigns involving Viber.

Once again, we would like to apologize for any inconvenience caused by previous unwanted contact attempts, and wish to assure Alexis that none of the calls he received after the account closure came from our team.

Regards,
The 21Dukes Casino Team.

alexpsx Cyprus
posted on November 11, 2015.

No 21Dukes i am afraid that you are luying. You did call me yesterday even twice i think plus you continue to call me on viber and after i have put a block to your number from my phone provider you continued calling me on viber. If Askgamblers wants i can take pics of my phone showing their number in both cases and send them to Askgamblers so they can review them. I dont want to post my calls here publically. They show exactly the dates and times that 21Dukes still was calling me after the 9th of November both on phone and viber and 21Dukes if you have still some decensy on you, you could admit your whole mistake of the situation, apologize and we finish all this. But you are still keep pushing with your lies you dont want to admit. Askgamblers I am at your disposal for the info. Thank you.

posted on November 12, 2015.

Dear AskGamblers,

Once again we would like to reassure Alexis that following the closure of his account, no further contact attempts have been made on behalf of 21Dukes Casino.

Furthermore, as previously mentioned, we do not have any active campaigns involving Viber. If the player is getting unwanted calls, we advise them to check where the calls are originating from.

Alexis is on a permanent Do not Contact list, the account has been closed following his request, and no promotional calls or e-mails are being sent by our team.

We would like to thank you for your understanding, and wish you the best of luck.

Regards,
The 21Dukes Casino Team.

alexpsx Cyprus
posted on November 12, 2015.

Well i am sorry to say that you are keep lying. I have just send 3 emails to Askgamblers team with proof about your indecensy. The emails contain proof that you still continued contacting me after the 9th of November that you dont want to still admit, a proof that i have blocked your number that you still continued to call me after the 9th of November and lastly proof that you even were calling me on Viber,before and after i have put you the block on my mobile phone. I have blocked you also from Viber. 21Dukes of you have even the minimal disency and respect inside you, you should respect peoples lives and not to disturb all the time their private lives. As it shows unfortunately you have none. Askagamblers team i have send you 3 emails at [email protected] You can review them and make your opinion about the whole situation. Wanna thank you for everything. Lastly 21Dukes that i have forgotten in my previous post to mention, i dont need your good luck in my life selections. I have all the good luck i can possibly have from my love!!! ;=)

alexpsx Cyprus
posted on November 16, 2015.

Hi again to Askgamblers and 21Dukes. Askgamblers did you review the evidence i have send to you through the emails? Thank you.

AskGamblers
posted on November 16, 2015.

We have received evidence from the player that clearly shows he was indeed contacted by the casino on the 10th of November, and that same day player blocked the incoming calls. Also, player submitted the evidence which proves that he was contacted by the casino via Viber as well.

alexpsx Cyprus
posted on November 16, 2015.

Thank you very much to Askgamblers for verifying for what i have said above to my previous posts. If i didnt block the numbers 21Dukes will be still calling me and harassing me all the time. 21Dukes do you have to add something after Askgamblers had verified my claims? Thank you.

posted on November 16, 2015.

Dear AskGamblers,

Thank you for your reply.

Please be advised the player's account was closed on November 11th, when our reply was posted. This is also when the player was added to our Do not Contact list. As previously mentioned, no further contact attempts have been made following the closure of the account.

We are absolutely certain that no campaigns belonging to our brand are being handled through Viber. We would like to ask the customer if they are using Viber as their default calling/text messaging app?
In this case, any contact made by our casino prior to the closure of the account would have been received through Viber.

If this is not the case, then please provide us with the evidence for the Viber contact, as there might be other traffic sources carrying out campaigns in our behalf. Since we do not have any active Viber campaigns, we would also like to investigate this matter.

Regards,
The 21Dukes Casino Team

alexpsx Cyprus
posted on November 16, 2015.

Thanks for your reply 21Dukes. Unfotunately you still dont want to admit that you were calling me even the date that you closed my account per my request in both telephone and viber. As i said in my previous post that the phone calls were an automated message from you because it was starting with 21Dukes and next your promotions. I have send the proof on pics to Askgamblers and shortly i will send for you the viber one. And as for viber i dont use it almost at all because i have an unlimited full package from my telephone provider for unlimited calls and sms plus internet to any network. And as i said before even if my account is closed with you, you were still going to harass me if i didnt block you.

alexpsx Cyprus
posted on November 16, 2015.

21Dukes i have just sended to you the email with the requested photo from my viber.

posted on November 18, 2015.

Dear AskGamblers,

We have received the image submitted by the player, and can confirm the number belongs to 21Dukes Casino. Once again we would like to apologize for any unwanted contact attempts on our behalf.

As previously mentioned, the account was closed and added to out Do not Call list on November 11th. From the images submitted by the player this is the last date when calls were received from our number. If the player has been contacted after November 11th, we would like to invite him to notify us of this fact, in order to take immediate action to improve our customer experience.

However, if the customer has not been contacted after November 11th when the account was closed and flagged as Do not Contact, then we would like to ask for this matter to be concluded.

Regards,
The 21Dukes Casino Team.

alexpsx Cyprus
posted on November 18, 2015.

Dear 21Dukes. Thanks for your reply. At least even in the end you have admitted that you were wrong even though i have a gut feeling that if i didnt block you, you were still going to call me even though you say i am at your no contact list. Just one thing i forgot to mention in my previous posts is that blocking your number on my mobile came with a small cost from my telephone provider. The Viber one is free. Lastly i wanna thank Askgamblers for all their help regarding this complaint. Keep up the good work. Complained resolved!

AskGamblers
posted on November 19, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.