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Complaint solved successfully!
This is what I call professional and responsible Customer Support.

Keep up the good work!

Complaint History

noital submitted a complaint.

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Solved successfully.



Prism Casino withdrawal

Posted: 26th October 2011, 1:13 AM by noital

Requested a withdrawal for 5000.00 since 10/09/2011. overnight express and have not received anything as of yet.

Dear Noital:

Your first cash-out was approved on 10/18.

Please keep in mind that as per Casino rules http://www.prismcasino.com/deposit-options/ :
Due to current banking and processing issues in the online gambling community, we are unable to give an exact date that payouts will be made following approval. In most cases, payments will be made within 7 –10 business days of approval; however there could be slight delays from time to time. Prism Casino takes casino withdrawals very seriously and will get our players paid out as quickly.

Today is your 6th bussiness day. First payment should be sent out next Monday the latest and second approval should be made next week as well.

If you need any further assistance please let me know

Cheers

Cindy Greco

I will look forward to receiving it next week.Thank you

wont know until next week if the problem will be solved.prism calaims I will receive a check sometime next week.

Dear Noital:

I will keep you informed.

Best Regards

Cindy Greco

so far not resolved ,have not received any payment so far.

Dear Noital:

Casino confirmed payment will be processed during the day.

Cheers

Cindy

received your message that prism is processing a check,will let you know when I receive it and the amt.

Dear julieholt:

I will look into this matter and will get back to you soon

Cheers

Cindy Greco

have not received money so far

Still waiting , claimed I would receive a check last week ,Nothing as of yet

Dear noital:

Your payment has been sent out on 11/04 via Fedex. Tracking# #440278344932

Shipment Dates
Ship date Nov 4, 2011
Estimated delivery Nov 9, 2011 by 7:00 PM
Destination
Melbourne, FL
Shipment Options Help
Hold at FedEx Location

Cheers

Cindy Greco

thank you , I received a ck for 1225.25 still waiting for the rest 3675.00

Dear Noital:

Second payment has been approved on 11/04 as soon as payment has been processed I will send you the enformation.

Cheers

Cindy Greco

Dear noital

Once next payment is processed I will inform you accordindly.

Cheers

Cindy Greco

waiting on the rest of my withdrawal

 

Dear Noital:

Another payment has been processed on 11/10/2011 at 3:40:45 PM.
As soon as I receive your tracking # I will be providing you with it.

Cheers

Cindy Greco

ok waiting on the next check

thank you ,looking forward to hearing from you

Dear noital:

Please find below the information of your payment:

Fedex Tracking #440278375942

♦ Shipment Dates
Ship date Nov 14, 2011
Delivery date Nov 16, 2011 11:37 AM
Destination
Melbourne, FLProof of Delivery

Cheers

Cindy Greco

have received 2 payments waiting on 2 more

Dear noital:

Another payment has been processed on 11/19/2011 at 1:33:33 PM.
As soon as courier's tracking # is available I will let you know.

Cheers

Cindy Greco

have received 3 checks waiting on the last check

Dear Noital:

Last payment will be sent out this week. I will keep you informed.

Cheers

Cindy Greco

Dear noital:

I will keep you updated with last payment.

Cheers

Cindy Greco

thanks Cindy will look out for last check

Dear Noital

I think on Monday I will have an answer for you

Cheers

Cindy

Dear noital:

Last payment has been sent out via check on 12/1/2011 at 3:54:46 PM

As soon as tracking # is available I will be sending it to you.

Cheers

Cindy Greco

Thank you Cindy, will look out for the check , happy hoildays

Dear noital:

Fedex Tracking #452693420005
Shipment Dates
Ship date Dec 5, 2011
Estimated delivery Dec 8, 2011 by 7:00 PM
Destination
Melbourne, FL

Cheers

Cindy Greco

Hello Noital, did you received the funds? Please update us so we can close this case.

Dear noital:

According to Fedex your package was delivered.

Dec 7, 2011 1:43 PM
Delivered Melbourne, FL
Left at front door.
Package delivered to recipient address - release authorized

Cheers

Cindy Greco

Is all the withdrawal procedure done properly? Please post any updates here, so we can finish this case by resolving it.

Dear noital & AskGlamblers:

All payments were already sent and received by player according to our records.

Please close this issue as solved.

Cheers

Cindy Greco

We will close this case and mark as resolved.

 

Leave your comment about this complaint

VeryBad reviewed On 01/16/2012

Is there ANYWHERE it's safe to play my $$ online? I'm reading these stories..I have cashout pending with Silver Oak AND slots of vegas (a prism group) AND Slots Jungle. As regards slots of vegas,I havent even botheed sending them my banking info as I've heard prism and its affiliates are rogues and that I won't get paid. Silver Oak..already delay stories...Slots Jungle..I'll let u know but the 'pending process is supposedly past time.I sent my documents b4 even requesting a cashout. I am rather cynical that I'll ever see any of that $$. All min cashouts ,to see if I could trust them...so far...zip.

Ltcustom reviewed On 12/12/2011

I just got my 1st $2500 check in no time.... Must of just been an issue with yours. Thank you prism!!!!

scooter reviewed On 12/01/2011

Just think of it this way Lt (weekly paycheck)

Lucky13 reviewed On 11/21/2011

It is indeed. But imagine a million $ jackpots, which is not rare. They have to secure themselves from bankruptcy :)

Ltcustom reviewed On 11/21/2011

Ok than dont worry about it. I dont want to cause them to slow thr withdrawl. A year for a payout just seems rediculus

Lucky13 reviewed On 11/21/2011

Ltcustom, feel free to post a complaint on AskGamblers, but I'm afraid that this is standard procedure for jackpot payouts at the most casinos.

Ltcustom reviewed On 11/21/2011

I reciently withdrew $52,000usd from a $56,000usd jackpot i won. I was told i would recieve it in $2500 weekly payments. It was approved 4days ago at $2000usd bi-weekly ($1000 a week). Its going to take litteraly 52weeks (a year) to recieve that and there telling me theres no one i can talk to and get to even do the first set of 4 $2500 weekly and then go on to there bulshit payout. If theres anyone here who can help please do

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