Prism Casino - payout

RESOLVED
posted on December 4, 2012.

The end of october i hit at prism casino. I called and they told me how to complete the authorization agreement and fax to them. I called a few days later and they said my identification was blurry. I had it blown up larger and faxed it again. On November first i requested a withdrawel. On November 3rd i called -because it says overnight express -and they told me it was 7-10 to approve. It was approved on 11/15/2012. I called they said 7-10 to issue a check. I called again on 11/25/­201­2,1­1/2­9/2012, and 12/03/2012. All I get is that it is with a third party that pays and they do not have a time frame. How can they put overnight express as an option on their site for withdrawels? I am beggining to wonder if I am ever going to see the check. Lisa, the escalation representative I spoke to was rude and short with me and bascially told me she has no time frame to give me!

posted on December 12, 2012.

Dear Player:

We will look into this matter.

Cheers

Cindy Greco

posted on December 12, 2012.

In your response, cindy greco states that the matter will be looked into...when can i expect an answer as to when the check will be sent? It was requested 11/01/12, approved 11/15/12, and I was told the check was processed 12/05/12. No one can tell me where it went from there or give me a time frame. thank you.

posted on December 13, 2012.

Dear jstme60:

We know a check has been processed on 12/5/2012 1:05:17 PM. As soon as third party processor sends your payment tracking number we will be sending it to you.

Cindy Greco

posted on December 14, 2012.

Still no tracking number...still no payment...all i get is that the payment was processed 12/05/2012. No one can give me a date on when it will actually be issued. It has been since 11/01/2012...and the payment method was overnight express....

posted on December 17, 2012.

Dear Player:

I will contact Prism Finance Department and will get back to you soon

Thanks for your patience

Cindy Greco

posted on December 18, 2012.

It has been since 12/05/12 that I was told a check was processed,,,,I have contacted prism several times always to be told that I will recieve a tracking number in my email when the third party payment center sends the check...It is 12/18/12 and still...nothing. I requested this withdrawel on 11/01/2012. I chose overnight express. I am very unhappy with this on line casino -Prism -and I cannot see myself doing any business with them in the future if this does not get resolved now. I am also researching other sites to file a complaint...they need to reword the overnight express option as seven weeks is by no means overnight.

posted on December 21, 2012.

Dear Player:

We are expecting the third party processor to provide us with tracking number within the next 24 hours

Cindy Greco

posted on December 22, 2012.

Dear Player:

Please contact any CS agent and request courier's tracking number for your payment. For security reasons I am unable to post it here.

Cheers

Cindy Greco

posted on December 22, 2012.

never revieved a tracking number in my email. called and they gave it tome. turns out overnight express is four days. also turns out no one wants to cash the check because they say it looks fraudulent and the bank will not verify the funds. had to deposit it...bank said ten day hold. this is one awful mess.

posted on December 25, 2012.

Dear Player

Please let me know once your check clears

Thanks

Cindy Greco

posted on December 28, 2012.

Dear Player

We are waiting for an update

Cheers

Cindy Greco

AskGamblers
posted on January 1, 2013.

 Anything new here?

posted on January 2, 2013.

I have replied previously...I finally recieved the check...my bank said it appeared to be fraudulent...I tried two check cashing busineeses and they said the same...I did finally deposit in my account and am waiting to hear if it was returned. this has been a terrible experience.

posted on January 5, 2013.

Dear Player

Please confirm once check has cleared

Cindy Greco

AskGamblers
posted on January 9, 2013.

 jstme60, can you please confirm this?

AskGamblers
posted on January 13, 2013.

 This complaint can be considered solved!