Prism Casino - Not Paying Me

UNRESOLVED
posted on March 27, 2013.

Prism Casino is not Paying according to their original arrangement with me. I won a very large jackpon in November 2012 (VERY LARGE) I was told I would get a check every other week for $2485 by a senior manager at Prism. (Even though you request $5000 withdrawal they drop it down to $2500) Even with this arrangement it would take over a year to pay me but I was willing to work with them. I received only tHREE checks for $2485

$2485 - 1/11/2013

$2485 - 2/1/2013

$2485 - 2/12/2013

Then they started only approving $1242 a check. They have went from $2485 a check to now only $1245 which was not the original arrangement and the schedule is NOT every other week. Prism stated "the processsor has lowered their limits." Well I know this casino uses several different "processors" to send checks so why wouldn't they use the processor that can approve that limit? Also, if it was a processor issue why wouldn't they do different dollar amounts on every check? So it's not a processor problem it is PRISM not wanting to pay me. I have called to try to speak to a manager but no one will answer my phone calls. THEY ARE AVOIDING ME!

So now 3/8 - $1242

and 3/13 - $1242

Another check for $1242 was sent to processor on 3/7 but can't get a wb# on it either. So much for 7-10 days from the time it is sent to the processor.

They also approved another withdrawal on 3/14 for $1242 again.. This payout arrangement will take over three years. I asked the withdrawal department when it might change back and I was told "no time soon". They are paying SLOWLY and NOT to the ARRANGEMENT promised. WHy do they have on the withdrawal screen "$5000" when they knock that down to $2500 increments and the only send $1200.

I need to know why my payments have been cut in half and only six checks since I won this jackpot?????

posted on April 2, 2013.

Dear Player:

A payment for $1243 has been processed on 3/28/2013 6:40:18 PM. You should be receiving it soon

Cindy Greco

posted on April 3, 2013.

Cindy,

I still had a check at the processor since 3/7 so what is the status of that check? I have two checks at processor now and one has been there since 3/7. 19 days at the

processor!! I was told I would get a check every two weeks for $2500. Can you please provide me an answer of why the amount has went down to $1245 dollars when original payment plan was $2500 every two weeks?? Also, why does Prism's payout screen say "5000" withdrawable and then is dropped to $2500 and then only send checks for $1245? This payout will take over three years at this rate. WHY HAS THE ARRANGEMENT BEEN CHANGED? SENIOR MANAGEMENT (ERIC) at PRISM casino told me this payout and now it has been changed without any reason. Please explain so people know what they are dealing with when they are playing at Prism Casino. There are many casinos out there that will pay you your winnings immediately. There is no where on Prism Website stating you only pay $1245 a month... It states $5000. I even was willing to work with Prism at $2500 EVERY other week and they have not even kept that arrangement. When will arrangments be back to the original $2485 payout every other week?

posted on April 6, 2013.

Dear Player:

3/14/2013 11:19:59 AM a payment for $1242 has been approved

3/29/2013 1:36:05 PM another payment for $1242 has been approved

I will check with Casino why were your payment approval lowered to $1242. I am also requesting a report of that missing payment

Cindy Greco

posted on April 7, 2013.

Cindy,

$1243 Approved on 2/28/13 Sent to processor on 3/7/13 still waiting for tracking number

$1242 Approved on 3/14/13 Sent to processor on 3/28/13 still waiting for tracking number

I appreciate your help on these two checks and finding out why my limit was lowered and when will it be raised again. Nothing was EVEr communicated with me about this change.

posted on April 7, 2013.

Cindy,

$1243 Approved on 2/28/13 Sent to processor on 3/7/13 still waiting for tracking number

$1242 Approved on 3/14/13 Sent to processor on 3/28/13 still waiting for tracking number

I appreciate your help on these two checks and finding out why my limit was lowered and when will it be raised again. Nothing was EVEr communicated with me about this change.

posted on April 10, 2013.

Dear Player:

Payment info is available. Please contact any CS agent and request it.

Cindy Greco

posted on April 11, 2013.

This was the 3/28 check and received today for only 1245.00. Please provide status of 3/7 lost check and now has been sent to another processor. Also the payment arrangement of $2485 why was it changed after three checks and when will I start receiving the original payment amount? The website states 5000 withdrawal . I agreed to $2500 and now it's $1245. So please explain the decrease from the original checks. Will take three years to get paid from prism casino if this doesn't return to original arrangement.

posted on April 14, 2013.

Dear Player

Unfortunately the third party processor limits have been changed for US players and Prism is unable to process more. As soon another processor is available casino will restore the previous agreement approval amount.

Cindy Greco

posted on April 16, 2013.

Dear Player:

The lost check has been re-paid and processed on 4/10/2013 at 4:07:19 PM.

Another check for $1243 has been also processed on 4/12/2013 at 12:25:46 PM.

If you need further assistance please let me know

Cindy Greco

posted on April 17, 2013.

Cindy, as far as your the "processor changed their limits" - I was told last week in an email frOm Prism that they useseveral different processors. So why wouldn't prism not send my checks to a processor who approves the $2500 increments? Also, why are the limits not changed on the website if those are the new regulations? Just trying to get a straight answer. It seems to me Prism just dropped the limit and our payment agreement and I was never notified.

Also, please explain the 4/10 and 4/12 comments? They were sent to the processor OR another withdrawal has been approved. The 3/7 lost check being "repaid". What does that mean?

Thank you for our help

posted on April 20, 2013.

Dear Player

What I mentioned as repaid is the payment you've mentioned as never received.

Unfortunately at this moment the casino is unable to send higher amounts due to processor limits. Once more processors are avaible casino is willing ti increase the approval amounts as agreed

Cindy Greco

posted on April 23, 2013.

So how many checks are at the processor? I have received one check this month for $1245 and I'm suppose to be getting one every other week for $2500. So my withdrawals have been in the system since November... Decreased by 1245 and inky one a month. Should be getting checks every ten days like clockwork. Not one a month. What's the status?

posted on April 26, 2013.

Dear Player:

Please contact Prism CS agents. They have the tracking numbers of 2 payments:

4/25/2013 at 1:24:23 PM for $1243

4/24/2013 4:47:46 PM for another $1243

Best Regards

Cindy Greco

posted on April 28, 2013.

Cindy,

Has the April 11 withdrawal been sent to processor? Also, nothing has been approved on withdrawals since 4/11 (which is over ten days). With the amount being cut in half I should be getting checks every two weeks not once a month. Please advise status of my next payment since as of Friday nothing has been sent to the processor or new approvals since 4/11.

Regards,

posted on May 11, 2013.

Dear Player

I will look into it and will inform the casino of this.

Cindy Greco

posted on May 12, 2013.

Check has been at processor since 4/26 and have not gotten any information on it.

I see other complaints by customers and prism responds with "check for "$2400" or "$2100" was sent from the processor and call withdrawals for WB#. " I was told the the limits were decreased to $1200. Why are they getting $2500 checks and PRISM lowered my payments to $1200. Again, will take over THREE years to get paid.

I was told I would get $2485 every other week and now I am getting $1245 maybe once a month. Please explain why some customers get $2500 payouts and others get lowered to $1200 for a payout of over three years? Also, why does PRISM still has on their withdrawal $5000 when "the limit" is $1200. I

Just trying to see why some customers are getting $2500 when I was lowered to $1243 after three payouts of $2500? The senior manager at PRISM personally called me after I won the jackpot and stated "Payout will be every other week with a check for $2485"

posted on May 16, 2013.

Why has nothing has been sent to processor since 4/26?

Also, I get checks from two differenet processors. One out of Miami and one out of Canada. I also have received checks from Nashville, TN. If the "$2500 checks" were decreased by the processor - why wouldn't PRISM send two different checks for $1245 to two different processors at the exact same time. This would solve the problem of PRISM cutting my check in half after the orignal agreement and I would get my checks about the same time. Instead of $1240 every 20 days when the agreement was $2485 every other week.

Also, when will 5/2 withdrawal be sent to the processor and when will another withdrawal be approved?

posted on May 24, 2013.

Dear Player

Unfortunately you are not the only player getting payments and Casino is trying to send the maximum amount per player allowed each time.

Another payment has been processed on 5/16/2013 12:57:23 PM

Regards

Cindy Greco

posted on May 27, 2013.

Dear Player:

Next payment will be processed this week. As soon as I get tracking info from last payment sent I will contacting you back.

Cindy Greco

posted on May 30, 2013.

Thanks, Cindy

Please keep me posted -

Regards

posted on May 30, 2013.

Cindy,

I have not had a withdrawal apprroved since 5/2????

I was told a check was sent to the processor 5/16... Why wouldn't an approval been done at that same time since there is a 10-20 day delay before Prism sends them to the processor???

At this rate once I get the 5/16 check betweeen waiting the 10-20 days that prism hold the approval and then sent to the processor for another 10-20 days - I will not get a check until late June to early July???

Please advise,

posted on June 3, 2013.

Dear Player

A new cash-out has been approved on 5/31/2013 at 5:15:50 PM

Regards

Cindy Greco

posted on June 7, 2013.

Thank you for the update

Do you have a Wb# for 5/16 withdrawal?

posted on June 13, 2013.

Hi

I am an Affiliate Conference in Amsterdam. As soon as I ger back I will check your payout info and status

Regards

Cindy Greco

posted on June 16, 2013.

Still have notrecieved a check from prism that was sent to processor on 5/16 -

prism told me the processor "took the money" and would be using another processor . Since that's the case can my check be raised back to the original agreement of $2500

Also, has another withdrawal approved on 5/30 - when will that be sent tot the processor ? Could you combine the two since the 5/16 is lost?? Over a month since received a check from Prism. The arrangement was $2500 every other week. I am getting checks for $1245 once a month!!!!!

Please please help!!!!

posted on June 20, 2013.

Dear Player

I have been informed that $1243 ere sent via Pay2Card and should be reflected within 24 -48 hours.

Also a check for $1242 has been processed on 6/13/2013 4:41:33 PM and you should be receiving soon

Regards

Cindy Greco

posted on June 20, 2013.

Great - thank you so much.

Please let me know when a waybill is available .

Regards !

posted on June 23, 2013.

Dear Player

I will keep you updated

Regards

Cindy Greco

posted on June 26, 2013.

Still have not received any information or wb# from Prism...

I did received the check to pay for the 5/31 withdrawal. HOwever, still have not received the check for the 5/16 check sent to the processor.

PLEASE ADVISE...

posted on June 29, 2013.

Dear Player

I have been advised that a check is on its way since 6/27/2013 3:31:06 PM. You should be receiving it next week.

Have you received any pay2card payments?

Regards

Cindy Greco

posted on July 3, 2013.

Dear Player:

Next payment will be approved by Friday

Regards

Cindy Greco

posted on July 6, 2013.

Dear Player:

I am trying to get your payment approved ASAP

Regards

Cindy Greco

posted on July 7, 2013.

Cindy,

I appreciate your help. Please let me when next withdrawal will be approved as well as when my payment from 6/19 will show. Best regards!

posted on July 8, 2013.

Still no word on my next approval (which states on website approval every 7-10 days and last one was approved on 6/19) or where my payment is from 6/19????

Also, since doing "pay to card" and processor is eliminated can my limit be raised back to original arrangement of $2500? That's the reason I was given for it being lowered from original payment arrangement.

posted on July 12, 2013.

Dear Player

Another payment has been approved on 7/9/2013 2:17:45 PM

Regards

Cindy Greco

posted on July 16, 2013.

Dear Player:

A payment has been processed via Pay2card on 7/11. Money will be reflected on the customer account within the next 48 business hrs.

Regards

Cindy Greco

posted on July 19, 2013.

Cindy,

Thank you for the update.

Can you give the status of the 7/9 payout approval? When will I be seeing that in my account?

Lynn

posted on July 22, 2013.

Dear Player:

I will check with the casino

Regards

Cindy Greco

posted on July 22, 2013.

Yes, please let me knew. According to the ten day rule with prism on payouts should be deposited in my account this week with another withdrawal approval.

posted on July 26, 2013.

Dear Player:

Payment will be processed by Monday.

Also, another payment has been approved on 7/25/2013 12:02:57 PM

Regards

Cindy Greco

posted on July 28, 2013.

Please let me know on Monday if it was processed. As of late Friday prism management did not show it being processed and did not have a time frame. Monday will be the 14th day since approval.

I appreciate your help

posted on July 31, 2013.

Dear Player

Payment will be processed by the end of the day

Regards

Cindy Greco

posted on August 3, 2013.

Still no check -

posted on August 6, 2013.

Dear Player:

Which check are you referring to?

Another payment for $1242 has been processed on 7/31/2013 2:39:14 PM. Money will be reflected on the customer account within the next 48 business hrs after processed.

Regards

Cindy Greco

posted on August 9, 2013.

Dear Player:

Still waiting for your answer.

Regards

Cindy Greco

posted on August 10, 2013.

Yes payment came 8/2. Last approval was 7/26 - when can I expect that payment already 11 days out.

Thanks,

posted on August 13, 2013.

Dear Player:

A payment for $1242 has been approved on 8/9/2013 at 6:48:45 PM.

Regards

Cindy Greco

posted on August 16, 2013.

There was a payment approval from 7/25 that I have not received.... Been 16 days ....

posted on August 19, 2013.

Dear Player

I will be at the office tomorrow and will look into this

Regards

Cindy Greco

posted on August 21, 2013.

Dear Player

A payment for $1242 was processed on 8/1/2013 7:14:20 PM via Pay2card and you should have received it already

A payment for $1243 has been processed on 8/16/2013 4:16:02 PM via Pay2Card

Money will be reflected on the customer account within the next 48 business hrs.

Regards

Cindy Greco

posted on August 23, 2013.

Dear Player

Another payment has been processed on Aug 22nd via Pay2Card. It should be reflected in your account next week.

Regards

Cindy Greco

posted on August 24, 2013.

Cindy,

Thank you so much.. What a nice surprise!

Thank you ! Thank you! Thank you!

Could you check on the next withdrawal approval please?

Last one was 8-9. Also, if you could see if we can go back to the original payment arrangement of $2500?

Best Regards & I appreciate all your help!

posted on August 25, 2013.

Dear Player

I will be at the office on Monday to check your payment status

Regards

Cindy Greco

posted on August 25, 2013.

Thank you , Cindy

posted on August 28, 2013.

Dear Player:

Could you please confirm as received the payment sent on 8/22/2013 via Pay2Card?

Regards

Cindy Greco

posted on August 29, 2013.

Yes, however there are not any other withdrawals approved.. Last one was 8/9... Another withdrawal approval should of been approved 8/23 or 8/26...

posted on September 1, 2013.

Dear Player

I will be getting back to you on Monday

Regards

Cindy Greco

posted on September 4, 2013.

Dear Player:

Another payment has been approved on 8/28/2013 3:29:18 PM. It will be processed soon.

Regards

Cindy Greco