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Prism Casino Locked Me Out - Appears Suspicious


I had been playing prism casino almost daily for months of november and december and is so doing i had always played with their 300 percent no deposit - no restriction bonus - i typically would not win however i did on three recent occassions win money and made three separate withdrawal requests first one apparently approved on dec 19th - i logged in one day last week and as per usual entered my code..mystery300 - this time it wss denied and agent told me that given that i have been successful it wss now no longer available as per managers decision - noe that i have used this code for over a year and regularly and have spent tons....i received two payments in that year...like 700 and somethiong and 500 and something and askgamblers.com was involved in getting me the first payment....any how the story gets more interesting...last weerk i played a few times...35, 40 etc. straight money and i have been logging in to check status of more recent withdrawal requests - today i log in and it says somethiong like ...you are not allowed to log in..contact support...so, what i suspect is that they are up to no good here...it's pretty evident....my first withdrawal amt should be 642 or so, second one 380 or so and another for 500 and something...total like 1,200 or so - i can assue you i have definately complied with all the rules here - and in total i have spent way more cumulatively than i ernd up getting - please assist me in terms of this issue - thank you-

Disputed Casino Prism Casino
Amount $818

Discussion

User name

 Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

User name

Dear bingolover06

I am glad to hear your payments have been received.

Cheers

Cindy

User name loyalty-level-2

Just reporting back to advise that Prism has paid me all that is owed..thank you...still don't like that I can't play no playthrough no max cashout bonuses just because i have been lucky once and awhile...thank you for checking into my past queries in any event

User name loyalty-level-2

Just reporting back to advise that Prism has paid me all that is owed..thank you...still don't like that I can't play no playthrough no max cashout bonuses just because i have been lucky once and awhile...thank you for checking into my past queries in any event

Prism Casino Complaint Stats

Resolved 151 / 160
Avg. Amount $2,321
Avg. Complaint Duration 18 days
Avg. Response Time 3 days

Prism Casino Complaints

See all complaints for this casino
Denied fair winnings and deposit

I redeemed a no deposit bonus. On my end it said that the playthrough was complete and I could withdraw. I went to the casino’s customer service to verify if my playthrough was complete, that my winnings were valid and that I am able to withdraw. They said I just needed to make a $10 deposit in order to verify my account to withdraw. Before doing so, I asked support that if there was anything wrong with my winnings I get my deposit back. They said as long as I don’t play with them yes. I then made my deposit to withdraw my winnings and now it keeps getting rejected. Only now after I make my deposit that customer service sees that my playthrough isn’t complete. I would have never made the deposit unless on two separate occasions I was told that my playthrough was complete and also that I would get a refund if there were any issues. I understand the inaccurate play through is a technical issue and I still need to play more for my winnings to be valid. But now they are also telling me that they won’t give back my refund. I am so angry because I was lied two twice. First for saying my playthrough was complete and I can withdraw after the deposit and second that I will get my refund back if any issues. I have saved all the transcripts from customer service to show that they tell me everything is ok, I just need to make a deposit and will get refunded if any issues, then they told me they found errors and won’t give my refund only AFTER I MADE MY DEPOSIT. If this isn’t a scam that I don’t know what is. I don’t care about the playthrough and don’t care about my winnings. I just want my deposit back. I was told I would get it back if there were issues and now you guys are holding onto it. STAY AWAY FROM THIS CASINO

Status solved Resolved
$11
Delaying payment 800 USD although being verified

I made a deposit using my debit card and did not use a bonus with my deposit. On November 28, 2023, I requested to withdraw my $700 in winnings. My ID was already verified, however, I had to verify my debit card before I could complete the request. I immediately submitted my card information for verification. The verification was processed the same day. My account was fully verified and I requested the withdrawal to be paid to my Bitcoin account.

Due to past experiences with withdrawal requests, I decided I should check in after a few days just to confirm they had all of my required documents. On December 2, 2023, I messaged their chat line and was told by a representative that my debit card wasn't verified, and I needed to email a copy of my debit card, and I would receive a confirmation/case number in a couple of hours after sending the email. Even though my account was showing approved and verified, I submitted my card information via email as requested.

I never received a response with a confirmation number. Therefore, on December 6, 2023, I checked in again with a chat representative. This time I was told to submit all my banking information, in case they couldn’t pay me using Bitcoin. So on December 6th, I submitted all my banking information as requested. Once again, never received any confirmation or response.

Two days later, which is today, I again contacted a chat representative. This time I was asked to confirm my Bitcoin address, which I did. After giving my Bitcoin address, I was told it would be sent to the payments department so they could process my request. I explained to her they already had my Bitcoin information, I sent it with my original withdrawal request. The information was required at the time I requested the withdrawal because that was the method I wanted to receive my payment.

I feel like they keep requesting the same thing from me even though it has been sent to them and my account is fully verified and approved.

Thank you,

<full name removed>

Status solved Resolved
$700