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Casino not telling the truth


Still waiting for a payout.. Even got a phone call saying it was going to be payout. I asked when it was going to be paid out and they said it already was to check my account. Well it never was recieved and now they won't answer me. I am not playing anywhere on line till I get paid by Prism and Cirrus. They can think of more excuses but when they say it was paid thats the topper of all lies.
Disputed Casino Prism Casino
Amount $1000

Discussion

User name

Hi casinojunkie,

Payment was sent to the account that belongs to the email address you provided when you made the withdrawal request: *****@surewest.net.

This is the confirmation number of the transaction 8ce5eb­b40­a06­035­137­c3a­0c7­9fc­2164c. If you provide it to Click2Pay they should be able to tell you what happened with the funds since they should be in your account since March 23.

Best Regards,

< name removed >

Affiliate manager

User name loyalty-level-2

There is no deposit in my account

User name

Hi casinojunkie,

Our admin shows that your funds were sent on March 23rd to your Click2Pay account, here’s the message I see in your account:

Click2Pay E-Wallet Withdrawal - Transaction approved

8ce5eb­b40­a06­035­137­c3a­0c7­9fc­2164c, 000, APPROVED CP:4168647, Transaction is Acknowledged

($1,000.00)

If you really did not receive it let me know and I’ll find out what the procedure is, I imagine we would have to ask Click2Pay to check what happened.

Best Regards,

< name removed >

Affiliate Manager

Prism Casino Complaint Stats

Resolved 151 / 160
Avg. Amount $2,321
Avg. Complaint Duration 18 days
Avg. Response Time 3 days

Prism Casino Complaints

See all complaints for this casino
Denied fair winnings and deposit

I redeemed a no deposit bonus. On my end it said that the playthrough was complete and I could withdraw. I went to the casino’s customer service to verify if my playthrough was complete, that my winnings were valid and that I am able to withdraw. They said I just needed to make a $10 deposit in order to verify my account to withdraw. Before doing so, I asked support that if there was anything wrong with my winnings I get my deposit back. They said as long as I don’t play with them yes. I then made my deposit to withdraw my winnings and now it keeps getting rejected. Only now after I make my deposit that customer service sees that my playthrough isn’t complete. I would have never made the deposit unless on two separate occasions I was told that my playthrough was complete and also that I would get a refund if there were any issues. I understand the inaccurate play through is a technical issue and I still need to play more for my winnings to be valid. But now they are also telling me that they won’t give back my refund. I am so angry because I was lied two twice. First for saying my playthrough was complete and I can withdraw after the deposit and second that I will get my refund back if any issues. I have saved all the transcripts from customer service to show that they tell me everything is ok, I just need to make a deposit and will get refunded if any issues, then they told me they found errors and won’t give my refund only AFTER I MADE MY DEPOSIT. If this isn’t a scam that I don’t know what is. I don’t care about the playthrough and don’t care about my winnings. I just want my deposit back. I was told I would get it back if there were issues and now you guys are holding onto it. STAY AWAY FROM THIS CASINO

Status solved Resolved
$11
Delaying payment 800 USD although being verified

I made a deposit using my debit card and did not use a bonus with my deposit. On November 28, 2023, I requested to withdraw my $700 in winnings. My ID was already verified, however, I had to verify my debit card before I could complete the request. I immediately submitted my card information for verification. The verification was processed the same day. My account was fully verified and I requested the withdrawal to be paid to my Bitcoin account.

Due to past experiences with withdrawal requests, I decided I should check in after a few days just to confirm they had all of my required documents. On December 2, 2023, I messaged their chat line and was told by a representative that my debit card wasn't verified, and I needed to email a copy of my debit card, and I would receive a confirmation/case number in a couple of hours after sending the email. Even though my account was showing approved and verified, I submitted my card information via email as requested.

I never received a response with a confirmation number. Therefore, on December 6, 2023, I checked in again with a chat representative. This time I was told to submit all my banking information, in case they couldn’t pay me using Bitcoin. So on December 6th, I submitted all my banking information as requested. Once again, never received any confirmation or response.

Two days later, which is today, I again contacted a chat representative. This time I was asked to confirm my Bitcoin address, which I did. After giving my Bitcoin address, I was told it would be sent to the payments department so they could process my request. I explained to her they already had my Bitcoin information, I sent it with my original withdrawal request. The information was required at the time I requested the withdrawal because that was the method I wanted to receive my payment.

I feel like they keep requesting the same thing from me even though it has been sent to them and my account is fully verified and approved.

Thank you,

<full name removed>

Status solved Resolved
$700