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casinojunkie submitted a complaint.

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Posted: 28th April 2010, 2:48 PM by casinojunkie

Still waiting for a payout.. Even got a phone call saying it was going to be payout. I asked when it was going to be paid out and they said it already was to check my account. Well it never was recieved and now they won't answer me. I am not playing anywhere on line till I get paid by Prism and Cirrus. They can think of more excuses but when they say it was paid thats the topper of all lies.

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Prism Casino

Re: 30th April 2010, 11:35 AM

Hi casinojunkie,

Our admin shows that your funds were sent on March 23rd to your Click2Pay account, here’s the message I see in your account:

Click2Pay E-Wallet Withdrawal - Transaction approved
8ce5ebb40a06035137c3a0c79fc2164c, 000, APPROVED CP:4168647, Transaction is Acknowledged
($1,000.00)

If you really did not receive it let me know and I’ll find out what the procedure is, I imagine we would have to ask Click2Pay to check what happened.

Best Regards,

Ingrid Evans
Affiliate Manager

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casinojunkie

Re: 12th May 2010, 7:11 AM

There is no deposit in my account

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Prism Casino

Re: 13th May 2010, 2:19 PM

Hi casinojunkie,

Payment was sent to the account that belongs to the email address you provided when you made the withdrawal request: *****@surewest.net.

This is the confirmation number of the transaction 8ce5ebb40a06035137c3a0c79fc2164c. If you provide it to Click2Pay they should be able to tell you what happened with the funds since they should be in your account since March 23.

Best Regards,

Ingrid Evans
Affiliate manager

What's this?