Complaint status

Complaint solved successfully!
This is what I call professional and responsible Customer Support.

Keep up the good work!

Complaint History

casinojunkie submitted a complaint.

Prism Casino responded.

casinojunkie responded.

Prism Casino responded.

Closed due to inactivity of submitter.

Closed automatically due to inactivity.

Solved successfully.



Prism Casino Lies

Posted: 28th April 2010, 2:48 PM by casinojunkie
Still waiting for a payout.. Even got a phone call saying it was going to be payout. I asked when it was going to be paid out and they said it already was to check my account. Well it never was recieved and now they won't answer me. I am not playing anywhere on line till I get paid by Prism and Cirrus. They can think of more excuses but when they say it was paid thats the topper of all lies.

Hi casinojunkie,

Our admin shows that your funds were sent on March 23rd to your Click2Pay account, here’s the message I see in your account:

Click2Pay E-Wallet Withdrawal - Transaction approved
8ce5ebb40a06035137c3a0c79fc2164c, 000, APPROVED CP:4168647, Transaction is Acknowledged
($1,000.00)

If you really did not receive it let me know and I’ll find out what the procedure is, I imagine we would have to ask Click2Pay to check what happened.

Best Regards,

Ingrid Evans
Affiliate Manager

There is no deposit in my account

Hi casinojunkie,

Payment was sent to the account that belongs to the email address you provided when you made the withdrawal request: *****@surewest.net.

This is the confirmation number of the transaction 8ce5ebb40a06035137c3a0c79fc2164c. If you provide it to Click2Pay they should be able to tell you what happened with the funds since they should be in your account since March 23.

Best Regards,

Ingrid Evans
Affiliate manager

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