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Wendu9433 submitted a complaint.

Prism Casino responded.

AskGamblers responded.

Solved successfully.

Prism Casino Jackpot payout - NOT

Posted: 19th August 2011, 12:36 AM by Wendu9433

I have played at Prism for a long while. Made $50 deposit, used a bonus code. Played the play thru requirement, was doing very well, up to $2300...then I hit a jackpot of $12,700.
The Casino refuses to allow me to withdraw more than $500 total. (bonus code 10x max payout). This is not fair if you hit a jackpot.
They say because I used a bonus code. This is not fair at all. All the money I have deposited, and now they refuse to pay because of a bonus code limit withdrawal.
This is very unfair, as when you go to the cashier, the withdrawal amount is 15000. But
NO they are refusing to allow me to withdraw the withdraw max of $5000. I would withdraw $5000 on three separate occasions but they refuse to allow more than $500.
Absolutely not fair at all to the players. I am so upset by this and will continue to hound them for the money. Just received a call from VIP Richard, and still they will not budge.
Any assistance you can provide would be most helpful. I think they are deceptive in their
advertising of playing at Prism. Why on earth would they say withdrawal amount, but when you try to withdraw, they won't allow it. Very disappointed in Prism Casino practices.
Wow, what the heck.
Wendy

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Prism Casino

Re: 19th August 2011, 4:38 PM

Dear Wendu9433:

I had the chance to check your account with Withdrawals Department.
On 8/17/2011 at 12:17:10 AM you made a $50 and right after on 8/17/2011 at 2:17:32 AM you've redeemed bonus code BESTOFAUG350

This bonus has following restrictions
350% Match
All allowed games
30X playthrough
(60X for Blackjack
& Video Poker)
10X max cash-out
Redeem: BESTOFAUG350
Dep. 30 or more

This means that, according to casino rules, maximum cashout on this bonus is 10 times your deposited amount. Players are supposed to check bonus rules before playing; there is a 24/7 CS assistance to clear up any inquiry you may have about a coupon code before start playing. Unfortunately the bonus you've redeem does not allow to cashout more than $500.

Best Regards

Cindy Greco

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AskGamblers

Re: 24th August 2011, 4:29 AM

Player has misread the Bonus Rules.

To avoid giving negative points to casino, this complaint will be considered as resolved.

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