Prism Casino - Waiting almost 2 months for a small $100 cashout

RESOLVED
Papaya South Korea
posted on October 3, 2016.

I have been waiting very very long for my payment. every agent tells me a different date, when 'it was sent' . I am still waiting...it is only 100 dollars......when we deposit, they receive it within one minute but when we want to withdraw, it takes so long, and we are the ones who must check with them - they don't keep us updated about what's going on.......

Papaya South Korea
posted on October 6, 2016.

Username doedel

posted on October 10, 2016.

Hi Papaya--

I'm terribly sorry for my slow reply on this.

I'm not in the office until later today (Monday)--once I get in, I'll look into your issue and report back here with information.

All the best,

Tawni

Papaya South Korea
posted on October 10, 2016.

So in your company there is NOT ONE other person in the office? Convenient to wait until 3 hours before your deadline to buy one more week...it's now been more than 2 months. Askgamblers will probably remove my comment here as i am not writing a positive feedback,

posted on October 11, 2016.

Hi Papaya--

I've reviewed your account and I do see that this payment was made to your Neteller account, back on September 7th.

Tawni

Papaya South Korea
posted on October 11, 2016.

It was requested to be sent toy bank account as you will see. Whoch bank did you send it to and what swift code did you use? I have most certainly not received anything and i can even send my bank statements as proof. So what will you do from here? find out from your processor what the issue is and where the money is. I get messages on my phone for every single activity that happens in my bank account. That form we had to complete had all info on where you need to send this. A neteller account????? I dont even have a neteller account??? What is going on? ?? You were supposed to send it to.my check card account Mastercard as you will see in the auth form i completed with every single detail of where it must be ttansferred to. What are you gonna do about it ????

Papaya South Korea
posted on October 11, 2016.

Who told you to send it to a neteller account and where would you have gotten details about a neteller account? And who gave you permission to access that account???

Papaya South Korea
posted on October 11, 2016.

I really baffles me... who gave you my neteller account, which doesnt work by the way, as they don't accept south korea who is not a member. Did anybody tell you to send it there? And who gave you that info? We really have a problem now. You were supposed to send it to my check mastercard as i filled in that information where you asked on your auth form where winning must be sent. I am fuming now....

Papaya South Korea
posted on October 11, 2016.

also i cant withdraw from there. once i did reghster one a while ago, but was unable to send or receive money as this is not a member country of neteller..... I want to know where you got those details as i have then never used that account and WHO TOLD YOU to send it there? I didnt even know that account still existed as i have tried ONCE unsuccesfully to deposit from my cards.....

Papaya South Korea
posted on October 15, 2016.

anyway i see that i can withdraw from neteller... thanks it's solved now. o can't say thanks prism because your service was terrible and took forever...... but i wont play there again

AskGamblers
posted on October 15, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.