Sin Spins Casino - Prepaid credit card issues

RESOLVED
Linda1010 Canada
posted on August 10, 2016.

I deposited two days ago and my account was immediately locked. They requested documents and current card I used so I sent them what they asked for. This was no problem. They then sent an email requesting the last three credit card I used and the credit card statement showing the transactions. I told them I could not provide that because I only use prepaid visa or mastercard vanilla cards. Once you use it to deposit and there are no winnings resulting from the money then you throw it away. They are a one time use. I have told them that numerous times via email. Most Canadian credit cards do not allow deposits to international gambling sites. I have also requested that security call me to no avail. I asked in another email to either unlock the account or refund my money and again no response. They must of come across this before and I don"t understand their problem. They just keep sending emails requesting the last three credit cards and all I could provide is the one I used two nights ago and that is a prepaid mastercard as well. They have good reviews so I don't understand their problem. Please help me resolve this issue.

posted on August 15, 2016.

Hi Linda,
We appreciate your feedback,
we will look into this issue now, would you please also supply us your username ?

Thank you,
Sin Spins Team.

Linda1010 Canada
posted on August 15, 2016.

My user name is Linda1010. Thanks

Linda1010 Canada
posted on August 15, 2016.

Sorry my user name at sin spins is my email [email protected] Thanks

posted on August 16, 2016.

Hi Linda,
Happy to inform you that the above issue was solved - we have completed our investigation and activated your account,
You have received an email from our security and verification department verifying the matter
Hope you will continue to enjoy Sin Spins, :)

Thank you,
Sin Spins Team.

Linda1010 Canada
posted on August 16, 2016.

I have received an email from Sin Spins to say issue resolved and my account is now unlocked. For that I am completely satisfied. I see that they took away my 25 free spins and 100.00 bonus deposit match but that's fine. I can play without bonus.
Linda

AskGamblers
posted on August 16, 2016.

Based on submitter's last post, AskGamblers Complaints Team consider this complaint as successfully resolved and the case is being officially closed. We are happy that an agreement has been reached and we would like to thank both parties involved into this case for their cooperation.