Since Gold Vip Casino has 3 unresponded complaints already, we don't have very high hopes that this is going to be answered, but we tried one more time. Here is a chat transcript with their Customer Support.

Please wait for a site operator to respond.
You are now chatting with 'Casino Support'
Casino Support: Welcome to Casino Support how may I assist you?
you: Hello
you: I'm Nikola from AskGamblers Support
you: We have received a complaint from Gold Vip Club Casino player
you: http://www.askgamblers.com/casino-complaints/poor-treatment-by-gold-vip-club-casino-c115
you: Can you point me to someone who can respond in this matter?
Casino Support: i dont understand
Casino Support: who complianed and about what?
you: AskGamblers has a complaints section and we have received a complaint from our player to Gold Vip Club Casino
Casino Support: what is the compliant?
you: You can read it here: http://www.askgamblers.com/casino-complaints/poor-treatment-by-gold-vip-club-casino-c115
Casino Support: Cant you tell me? regarding what?
Casino Support: i want to know to which department i can send you
you: It's regarding claiming a bonus
Casino Support: a bonus or a free chip?
Casino Support: couse all of our clients get the bonus codes
Casino Support: in their mails and they redeem it by themselves
you: As I can see from this complaint, it's about SLOTZ3 bonus
Casino Support: what is the user name of the client
Casino Support: ?
Casino Support: slotz3 is a 300% bonus
Casino Support: no client complaints about that
Casino Support: :-)
Casino Support: just with the username i will now evrything and i will be able to explain , im sure
you: Username is ***************
you: Email is ******@**********.com
Casino Support: One Moment Please.
Casino Support: let me check
you: Would you be able to read a complaint, please?
Casino Support: *************** is not in this casino
Casino Support: nope it is not in this casino
you: I'm so sorry, my mistake
Casino Support: this is goldvipclubcasino
you: Username is ***************
you: Email is ************@*******.com
Casino Support: its fine
Casino Support: One Moment Please.
Casino Support: i dont understand what the problem is, the client deposited $22
Casino Support: and redeemed the bonus of slotz3
Casino Support: of 300% and used it all
Casino Support: no complaints in here
Casino Support: from that username
you: If you check a link that i provided previously, you will see.
you: As well, there is a transcript with your Customer Support
you: The only thing I need from you is your official statement regarding this which we'll publish as an answer
Casino Support: im sorry but there is nothing from our side, i also can see the email of the client you send me doesnt match to one i have over here
Casino Support: i believe there has been a huge mistake
you: That is the email that user provide to us.
you: Anyway, we have a complaint with title: "Poor treatment by Gold VIP Club Casino"
Casino Support: But it doesnt match with the one i have over here
you: We have a transcript with your Customer Support
you: So, there is no mistake at all
Casino Support: can you please contact the client and verify some personal details to make sure ?
you: Does username unclemark09 match?
Casino Support: yes, but not the email
you: Ok, that should be enough to find the user
Casino Support: it happened before that people from other casinos give us usernames that exist but it is not actually them
Casino Support: when verifying all the personal details
you: Sir, this is a player from Gold Vip Club Casino.
you: If you read his complaint carefully, you'd see there is a complaint about Gold Vip Club.
Casino Support: i thought you said you are I'm Nikola from AskGamblers Support
you: Yes, I did.
Casino Support: and you are also a c.s agent over there?
you: No, I'm just correspodent in relation players - casinos
you: It's not my job to investigate a case
Casino Support: so what exactly we have to do?
you: All I need from you is just to read a complaint and respond to it OR give me an email address of person who can respond with the official statement we can post below player's complaint.
you: As I can see, this is a 3rd complaint about Gold Vip Club and no one has ever been replied.
Casino Support: support@goldvipclub.com
you: That is the email address we used two times for previous complaints, but nobody ever back to us.
Casino Support: well, that is the address, it should work
you: Ok, email has been sent. Our system will allow you 3 days and 23 hours to respond to the current issue.
Casino Support: and if not, what happens?
you: If we don't receive your reply in that particular time, complaint will be closed automatically.
you: Also, my duty is to post this chat transcript on site.
Casino Support: wait a sec, let me make shure
Casino Support: checked, and that is the one
Casino Support: i hope they get it
Casino Support: Thank you
you: Ok, it would be appreciated if you respond to my email and we'll post your statement. There is no reason for not replying. Any respond is better than nothing, for your and for your players.
Casino Support: Im sure when they get it there will be a answer
Casino Support: tHANK YOU
you: I hope so. Thank you for your time.

As their Customer Support agent advise, we have tried to send email to support@goldvipclub.com twice, but both emails came back as undelivered. We received this:

Delivery to the following recipient failed permanently:

support@goldvipclub.com

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 552 552-5.2.2 The email account that you tried to reach is over quota.