Poker770 - Purchased Via Neteller but REFUSED to refund via Neteller!!!

UNRESOLVED
posted on February 5, 2013.

My account with Poker770 is PSR78207842.

I have been their loyal player for the past one year and never encounter problem in withdrawal.

However, my recent cashout (which I purchased via Neteller and now I request cashout via Neteller also) is not approved. Instead, poker770 wants to sent the fund to me via wire transfer which I never requested so.

Since I need fund in my Neteller a/c, wire transfer is definitely troublesome as I have to initiated the wire transfer back to my Neteller a/c. This is going to waste time and money.

I have no problem to verify my ID (which I have done so with Poker770) and now their request to wire transfer is definitely ridiculous.

Please help, thanks!!

posted on February 15, 2013.

Hello,

First of all, we assure you that our aim is to assist our players whenever they have any kind of concern and, above all, protect their best interests.

Since we respect the confidentiality of your data, we kindly ask you to check your mailbox as our customer service already sent you a private e-mail with more details about the situation you described.

Do not hesitate to contact us for any questions you have. We are available by chat, mail and phone.

Regards,

Yoanna,

Poker770 Representative

posted on February 16, 2013.

Thanks for your reply but it is never put me in satisfaction.

You are saying that this is done to protect the player's interest. But all the while my withdrawal via Neteller is processed but why not this one? If withdrawal back to original purchase method is not protecting the player's interest, then, what the SH*T you are talking about? If your company is no more put in trust to Neteller, then, you should immediately remove this payment method in your cashier!!

Withdrawal back to original purchasing method is a common and standard procedure for all online gaming, your so-called "SOLID REASON" can't stand for itself!! You are definitely cause unnecessary inconvenience to me!! On the other hand, I also have been sending my ID to you when I opened account few months ago to take the Promotion Poker770.

If you really want to wire transfer to me based on your "BS" reason, instead of the GBP100, you should wire me GBP150? Why? To recover my losses of exchange rate, bank's charges and my valuable time. Would you do so??

Currently, my Neteller account is run out of fund. Neteller does not accept my country issued credit card. I have to initiated wire transfer to Neteller in order to fund my account. If you wire to me, then I have to wire back to my Neteller account. Losses in exchange rate, time and bank charges will happen. Dare you say that you don't mean to bring inconvenience to me in your email reply??

Furthermore, please understand what is there in your own website terms and condition:

9.5 Any requests for the withdrawal of funds greater than 5000 USD/EUR/GBP will be processed by wire transfer, regardless of the withdrawal method chosen by the player.

My withdrawal is only GBP100, not GBP5,000. Obviously, you yourself are violating your own terms and condition. What a ridicuolous poker site!!!

At last but not least, this should not be a problem or dispute between you and me. Let's me ask you a question, purchasing using Neteller and then refund back to Neteller, WHAT'S WRONG??? Tell me one SOLID REASON??? Please, don't tell me this is to protect player's right. You are making joke to the world.

I will continue fighting my own right on this what I call a "SHOULD NON EXIST" issue. I will also submit my complaints to other casino/poker mediation operator to get their assistance.

I am totally loss my confidence with Poker770's unprofessional, rude and disrespect manner in handling such a tiny matter by making my life so difficult and inconveniences.

My last wish, to refund the GBP100 back to my Neteller and please, please CLOSE my poker account immediately since you are no more serious and professional in solving this tiny matter.

Thank you.

posted on February 18, 2013.

Hello,

We kindly ask you to check your mailbox as Poker770 has sent you private e-mails requesting various details that would help us clarify your situation.

We wish to point out the fact that we do respect the confidentiality of your data, for which reason we will refrain from posting any sensitive details concerning your account.

Best regards,

Yoanna

Poker770 Representative

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