Plenty Jackpots Casino - Not Paying me, I won $5,150.36

UNRESOLVED
posted on May 6, 2012.

Please Help. I joined Plenty Jackpot and deposited 20.00 and receive a bonus of 60.00 i played and played and met my requirement for play through. I won over 1,000 in my account and increased my bets slowing ending at betting 25.00 a spin i played for a while and then i won the progressive jackpot on the game basketball so my total cash out balance was $5,250.00. I then called support to see what my cash out options to be paid was. They told me i have to register an account with Click2Pay because i am in Canada so i did that and submitted all my info to get my account approved to receive the funds from plenty jackpot. I won this money on April 11th 2012 and submitted to plenty jackpot the fax form my dirvers licence and a copy of my bank statement and my debit credit card. I waited and no payout i called 2 to 3 times a day submitted and email to process my withdrawl and all i get is an auto reply email saying someone will contact me the next business day. I have requested a call several times from a supervisor from customer support and not call back. On April 21st someone in accounting went into my account and declined my cashout they said i didnt send the fax form but i did the same day i won so i re submitted it then called customer support they got the email and attached it to my account and they told me i have to cash it out again. So on april 21st i had to do 6 withdrawls to my click2pay account because you can only do a transaction of 1,000.00 dollars at at time so now i sit and wait again still says pending and they wont send my money. I call and get the same speach from customer service you will get your money sometimes players have waited a month or 2. The wont call me back when i request a call from a supervisor and customer support claims they submitted my complaint to the accounting. I have all the sceen shots of the times i cashed out. On my second cash withdrawl they asked me to do i kept 100.00 in and played with it so my second cash out was $5,150.36. thats alot of money to not get paid.

I have screen shots but do not see where to attached here. Please email me so i can send to you intructions where to upload. Plenty Jackpot has a license in Costa Rica and they also have sister companies. I have played online for years and been paid promptly by other casinos so i am very upset with this going on. They are taking advantage of many people. I have also emailed the so called operations manager Jack Wells [email protected] found that on their site. No reply from him either. Please help get my winnings. I am unemployed looking for work and need my winnings to pay bills.

here is page 1 of history transactions

Account History

Date Transaction Amount

4/21/2012 2:44:17 AM DF-Click2Pay Withdrawal Declined $1,000.00

4/21/2012 2:44:17 AM DF-Click2Pay Withdrawal Declined $1,000.00

4/11/2012 6:22:02 PM Redeem Comp Points Deposit Approved! $12.95

4/11/2012 6:22:02 PM Redeem Comp Points Deposit Requested $12.95

4/11/2012 12:23:53 AM DF-Click2Pay Withdrawal Requested ($250.63)

4/11/2012 12:21:54 AM DF-Click2Pay Withdrawal Requested ($1,000.00)

4/11/2012 12:21:10 AM DF-Click2Pay Withdrawal Requested ($1,000.00)

4/11/2012 12:19:56 AM DF-Click2Pay Withdrawal Requested ($1,000.00)

4/11/2012 12:18:10 AM DF-Click2Pay Withdrawal Requested ($1,000.00)

4/11/2012 12:16:32 AM DF-Click2Pay Withdrawal Requested ($1,000.00)

page 2

Account History


Date Transaction Amount

4/21/2012 2:11:06 PM DF-Click2Pay Withdrawal Requested ($150.63)

4/21/2012 2:10:05 PM DF-Click2Pay Withdrawal Requested ($1,000.00)

4/21/2012 2:09:23 PM DF-Click2Pay Withdrawal Requested ($1,000.00)

4/21/2012 2:07:03 PM DF-Click2Pay Withdrawal Requested ($1,000.00)

4/21/2012 2:05:58 PM DF-Click2Pay Withdrawal Requested ($1,000.00)

4/21/2012 2:04:43 PM DF-Click2Pay Withdrawal Requested ($1,000.00)

4/21/2012 2:44:20 AM DF-Click2Pay Withdrawal Declined $250.63

4/21/2012 2:44:19 AM DF-Click2Pay Withdrawal Declined $1,000.00

4/21/2012 2:44:19 AM DF-Click2Pay Withdrawal Declined $1,000.00

4/21/2012 2:44:18 AM DF-Click2Pay Withdrawal Declined $1,000.00

here is an email they sent for one of my deposits

DEPOSIT CONFIRMATION


Thank you Sue Carveth

Your deposit to Plenty Jackpot has been processed successfully and an amount of 50 USD has been credited to your Account ID suecarveth.

Your transaction will appear on your cardholder statement as:

$ 49.97 USD carmodulation.com

The above charge amount may vary due to the locations of our banks and will always be less than the amount credited to your account.

If you have not already done so please fill out and send us this Authorization Agreement. This completed agreement is required for the processing of any payouts to your account.

Please contact Customer Services for any questions about your recent transaction.

Email:

[email protected]

Phone:

1-877-676-1504

Thank you for your patronage.

-The Staff at Plenty Jackpot-

14778203 - 4/4/2012 2:17:27 PM

Last email i sent and their auto reply nobody is even reading or contacting me

Acknowledge: Requesting Withdrawal (Ticket# LTK52607054616X)‏

04/05/2012

Reply

PlentyJackpots

Dear Sue Carveth,


Thank you for contacting us!

We have received your inquiry and are assigning it to a representative. You can expect to receive a response from us within one business day.

To help track your inquiry we have generated a reference number. Your ticket code is LTK52607054616X. Please use this code in any further communication.

====== Your Inquiry ======

------­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­-----

From: [email protected]

To: [email protected]; [email protected]

Subject: FW: MY WITHDRAWL I EXPECT THIS IN MY CLICK2 PAY TODAY HAS BEEN SINCE APRIL 11TH TICKET LTK52607054616X. WILL REPORT TO THE GAMING LICENCE

Date: Wed, 2 May 2012 13:04:58 -0400

------­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­-----

From: [email protected]

To: [email protected]; [email protected]; [email protected]

Subject: MY WITHDRAWL I EXPECT THIS IN MY CLICK2 PAY TODAY HAS BEEN SINCE APRIL 11TH TICKET LTK52607054616X. WILL REPORT TO THE GAMING LICENCE

Date: Wed, 2 May 2012 07:03:29 -0400



I expect my withdrawl to go to my click2pay today it has been since april 11th and you have view all the documents that are required if this is not in my click2pay account today I will start an investigation with the gaming licence people in costa rica my total is 5,150.36.00

My username is suecarveth casino played and won at plenty jackpots


Sue Carveth

I also have screen shots with the casin0 front and my total balace of $5250.36 I can't see to attach here.


Please help looking forward to some action and i hope i can get my money to my Click2Pay account from there i have to do a bank wire or check which will take another 7 days or so.

Regards Sue Carveth

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