Planet 7 Casino -Payment run around

RESOLVED
Drew Moore United States
posted on February 4, 2016.

Was approved for $2,960 withdrawal out of the 3,500 I asked for on Jan 8th and still I can't get an honest answer out of them. While Alvyn has been helpful and responsive to my emails I still have been told numerous amounts of time they are escalating the payment but it has been over a month and they havnt even mailed it yet. Thanks so much for your help Andrew

posted on February 7, 2016.

Hi fb_1227556710606378,

I'm so sorry about the delay. We experienced a bit of a backlog due to processing limitations, but we're fighting our way through this.

I do see you have two payments due and they are both on the list for priority payment. I hope to have more info for you in the next few days. I'll keep you posted.

Tawni

Drew Moore United States
posted on February 9, 2016.

I did get a response from Ally by email about another approval and an apology but still yet to get a conformation about either one of my checks. Thanks

posted on February 12, 2016.

Hi fb_1227556710606378,

Unfortunately, we've still not received tracking. I would expect we will be receiving it tomorrow or certainly no later than early next week. As soon as we receive this, we will contact you via email with the tracking information.

All the best,

Tawni

Drew Moore United States
posted on February 14, 2016.

I received a tracking number for first check still waiting on second check of $1,680 thanks tawni.

posted on February 15, 2016.

Hi fb_1227556710606378,

I've checked on the status of your payment and I'm happy to say that I can see it was delivered to you today, via FedEx.

Again, apologies for the delay.

All the best,

Tawni

Drew Moore United States
posted on February 16, 2016.

Yes I recieved the first check but I still have another supposed to be on the way for $1,680?? When should I receive it? I put in for withdrawal of it at the same time of other?

posted on February 18, 2016.

Hi fb_1227556710606378,

I can see your next payment has been approved and it's in the queue to be sent to processing.

I'll continue to monitor this for you.

All the best,

Tawni

Drew Moore United States
posted on February 19, 2016.

Thanks but it's been since jan 8th when this payment was first approved. That's over 5 weeks and still no news on this check???? What's the deal?

posted on February 21, 2016.

Hi fb_1227556710606378,

I apologize for the delay, however I can tell you that this payment is finally at processing and we are just waiting on the tracking on this. I would expect to receive tracking towards the end of the week.

I'll keep my eye on this for you.

Tawni

posted on February 24, 2016.

Hi fb_1227556710606378,

As promised, I've been checking this daily. I'm hopeful we'll receive the tracking tomorrow or Friday. As soon as we have tracking you'll be contacted.

I'll continue to watch and update this.

All the best,

Tawni

Drew Moore United States
posted on February 25, 2016.

Still havnt recieved tracking still waiting??

Drew Moore United States
posted on February 27, 2016.

I was supposed to receive tracking number for second check by today and Havnt heard from planet 7? Now going on 2 months since I was approved to get my 2nd check. Rediclous

Drew Moore United States
posted on February 27, 2016.

I recieved both of my checks now. Thanks AskGamblers .com. You can close this complaint now.

AskGamblers
posted on February 27, 2016.

Based on player's last comment, we consider this case as resolved and it is now officially closed.