Betway Casino - Played and won, but my winnings were not added to my balance?!

UNRESOLVED
petercharlie1 United Kingdom
posted on February 14, 2015.

Hi Guys, I need your help, I played on betway casino today for the first time, I chose the game Immortal Romance and started playing, I got a big win £550.00 and I was chuffed to bits but when I looked at my balance it stayed the same? I straight away spoke live to the casino operators who were about as helpful as a chocolate teapot and said we will get back to you in 48 hours? I have never experienced this glitch? error? has anybody else? Cheers Pete

AskGamblers
posted on February 21, 2015.

Dear @petercharlie1,
Any update considering your complaint? Thank you.