Waitibg since 24.01.2014 for my withdrawal. From the live-chat I get everytime the same answer, that the withdrawal will be processed as soon as possible, but nothing happens.
Now the withdrawal was processed and I got an answer from the Playbet24-Support:
"First of all, gratulations on your win!
We are very sorry for the long waiting time you had to endure.
Rest assured that we will follow through and complete your withdrawal
Since the EU decided on introducing a new payment system (SEPA), this
Febuary, the payments have been slowed down."
As the user said. The payment was late for the stated reasons and has been completed since.