On 08-May-2013, I requested withdraws totalling £1,538.50 (from a £500 deposit).
After making my withdraws, I requested a 1 week cooling off period (Self-exclusion). I confirmed this was working as I couldn't login that day nor the next.
Today, 13-May-2013, I logged in and gambled it all away.
I went onto live chat, and they admit that they re-opened my account early. But are refusing to refund my funds.
I don't know what to do, I requested a self-exclusion for a week so I couldn't gamble it away, but it seems this casino completely ignored my request, re-opened it early and allowed me to gamble it away.
The casino offered me £100 cash to settle this claim (over live chat).
I have not accepted this small offer.