Play2Win Casino - Does not pay, impossible to contact them

RESOLVED
posted on May 2, 2015.

Hi

registred play2wincasino 23.11.2014
deposit money(dont play with any bonuses) and starting play. Won 98 eur.12.04.2015 requested withdrawl.Still without money and without any document request.Company also ignore emails,LIVE chat dont working.Please help with this counterfeiters.

posted on May 3, 2015.

Hi there,

According to our records no email tickets or chats were requested by you. Furthermore, you need to submit your documentation as required by the terms and conditions for your withdrawal to be processed. Please contact casino CS to submit documentation so your withdrawal can be processed.

Play2Win Casino Support

posted on May 5, 2015.

What is email where you answered ???
Why your LIVE chat dont working??
What is email for documents and where in your webpage its showing??
Why after I requested withdrawl you dont asking documents???

posted on May 6, 2015.

Hello,

An email is sent to players to ask for documents. If you did not receive it please check your spam filter. Perhaps our emails are not reaching you.

In any case, if you'd like your withdrawal to be processed post haste please sent the required documents (you can find them on the terms or ask our Customer Service for exact details).

Kind Regards,

Casino Support

posted on May 6, 2015.

You lie abou sent email to customer and asking documents !!!
No emails from you not in spam not inbox !!!
There is impossible contact you because you ignore customers !!!
Why I cant take a contact with you trough LIVE chat ???
Why you dont give answers on all my questions ???

Perhaps our emails are not reaching you LOOOOO­OOO­OOO­OOO­OOOOOOL
Perhaps you are major tricksters there?? !!!
YOU DONT ASK ME ANY DOCUMENT.
I get only your spam -We want you back! ETC
resend you document request !!!!!

posted on May 6, 2015.

With all due respect, writing with many exclamation points and caps locked letters will not help the situation.

What WILL get your withdrawal processed is you sending the documents. Without them, there is nothing to be done. Please send the documents (do you need the email address to send them to?) and we will make sure the withdrawal is processed and sent as soon as possible.

posted on May 7, 2015.

where I need to send documents???!!!

posted on May 7, 2015.

Please send them to [email protected]

You will need to send a copy of Credit card (front and back) (cover all digits except for last four)
Copy of ID (front and back)
Utility Bill
CAF form for the casino.

AskGamblers
posted on May 11, 2015.

@soldiers3,
Did you send necessary documents to the casino, can we close this complaint?

posted on May 12, 2015.

I will send today

posted on May 12, 2015.

I have question-what is CAF,why I need to send credit card info if I deposited with Neteller and why this company cant send me officil request to my registred email?
Why all this happen trough this website???

posted on May 12, 2015.

Hi there,

I'm sorry I've given you the general information for all players. If you have deposited with Neteller, you only need to submit a photo ID and Utility bill (proof of address).

Thank you,

posted on May 13, 2015.

why you dont send email after customer request withdrawl where to send documents or where on your website is possible find this info-you need to send documents to [email protected] ?

posted on May 15, 2015.

Again, I am sorry if you did not receive the email sent. We try to supply with all players with the full information they require to withdraw. Have you sent the required documents yet?

posted on May 15, 2015.

why you all time lie about your sent emails? Im ask ASKGAMBLER check some info what giving here play2win casino
1.Is email what give me here play2wincasino is valid? [email protected]
2. this company LIVE chat working or no?
3. Is it possible get answer if you send email to any email what this company provide in website?

Mail Delivery Subsystem
.This is an automatically generated Delivery Status Notification

THIS IS A WARNING MESSAGE ONLY.

YOU DO NOT NEED TO RESEND YOUR MESSAGE.

Delivery to the following recipient has been delayed:

[email protected]

Message will be retried for 2 more day(s)

Technical details of temporary failure:
The recipient server did not accept our requests to connect. Learn more at http:/­/su­ppo­rt.g­oo­gle.co­m/m­ail­/bi­n/a­nsw­er.p­y?­ans­wer­=7720
[(0) play2win.net. [74.117.221.143]:25: socket error]

posted on May 17, 2015.

It seems we keep having some problems between our emails. Would you kindly try to send to [email protected]

posted on May 17, 2015.

no you dont have problems between your emails-it is deliberate act to fool customers who wana withdrawl !!!

posted on May 18, 2015.

Hi there,

Thank you for submitting your documents. We've received them and as a gesture of good will we will try to make sure it is sent to you by tomorrow. I will update you when it is sent.

Kind Regards,

Casino Support

posted on May 18, 2015.

sorry,what is good will?? send me my money is good will???
You are funy !!!

posted on May 19, 2015.

I say it because we're doing our best to send it right away. Please let us know when you've received it.

KR,

posted on May 20, 2015.

I get only 93 eur not 98...

posted on May 20, 2015.

5 was deducted as withdrawal fee.

posted on May 20, 2015.

We'd like to once again apologize for this miscommuncation and problem. Please believe we had no interest in delaying or denying you anything. I hope you enjoy your winnings.

Kind Regards,

Casino Support