Play Million Casino - Bonuses no longer honoured

UNRESOLVED
posted on May 31, 2013.

I've been playing at PlayMillion casino for a little while. They have/had some great bonuses and I used them successfully in the past.

Yesterday (30/05) I deposited using their HAPPYHOUR bonus (during happy hour promotion), but I didn't receive the bonus upon depositing. I contacted their customer service, who told me that players from New Zealand are no longer eligible for bonuses.

I checked their terms & conditions and there was nothing about players from New Zealand not being eligible for bonuses. Their T&Cs states "Players from Canada and China are not eligible to receive any bonuses.".

This is misleading and, in fact, illegal according to New Zealand law.

The customer service rep said that the casino can change their terms and conditions at any time - and that is fine. But without prior notice (or any notice for that matter), it looks like they were just set to take money by misleading.

Not impressed.

posted on June 10, 2013.

There was a misunderstanding in the information given to the player. Users from New Zealand have not, and were never, stopped from getting bonuses. However the casino management made the decision that this particular user is no longer allowed to receive bonuses.

posted on June 10, 2013.

Firstly, that is what I got told by couple of your customer service representatives. In fact, one told me that nobody is allowed bonuses.

Secondly, it is still illegal to advertise but don't honour your promotions.

And thirdly, if I was singled out, then why was I singled out as a user and disallowed to use bonuses? There was no explanation, no warning. Is it because I had a run of good luck and actually managed to win something back? Because if it is, that is really unfair.

posted on June 10, 2013.

Dear Sir,

Please let me point out that PlayMillion has an unblemished record of respecting its word and that players from New Zealand are eligible for bonuses. In addition, as a policy we'd rather not discuss specific cases in public forums, in order to avoid the risk of confusing other readers with alleged or mistaken information. We shall keep handling this issue privately and in respect to best standards of fairness and integrity.

posted on June 10, 2013.

Nice way of avoiding answering my questions. I asked your customer service representatives to give me the reasons why bonuses are no longer honoured, and I got the same response each time: "Our promotions department decided to discontinue all bonuses because we can do that" (along those lines, anyway).

I think this issue is perfectly good for public to see, so that they can be warned - if you (the reader/possible punter of PlayMillion), by any chance, start winning at PlayMillion, their management will make sure you no longer receive your bonuses and will not warn you prior to making such decision. But they will keep promoting those bonuses in the casino client and on their website.