Dreams Casino - Play for no pay!

RESOLVED
posted on July 30, 2016.

On June 14th I won 2200 and withdrew that amount .on june 30 i received a email response Stadium they needed to confirm my type of payment which was a wire transfer and that I needed to contact the withdrawal Department with that information immediately I did that and got a response on July 4th from William that he has my information and it will take 10 to 14 business days for proses sing on July 20th I emailed my VIP host who told me that she was going to escalate my withdrawal for processing on July 25th I received email from support stating that payout had been sent 2 escalations and they were just waiting on the financial department to confirm they had sent it to the third party processing this is way over the amount of time that I should have been paid already now I'm not getting any response from them in the last few days that I have emailed asking where my money at I've got an excuse after excuse and now I'm not getting any thing at all from them could you please help me I sent a complaint earlier but it was denied do to not enough information, I hope this helps more to get my complaint resolved it has now been over a month and a half and still nothing could you please help me

posted on July 31, 2016.

I forgot to mention that withdrawal that was approved was $1,750 after the bonus was taken out

posted on August 3, 2016.

Hi Chloe--

I'm so very sorry about the delays and frustrations you've experienced with this.

I've taken a look at your account and I do see that your payment is en route, however, it has been issued as a check. To be honest, I'm not entirely certain why a check has been issued as opposed to a wire, so I'll have to speak with our Finance manager in the morning for an answer on that.

I can tell you that I'd expect to see tracking on your payment before the end of the week. Generally, players receive payments the day after tracking comes in.

I'll be back to update as soon as I have more information.

All the best,

Tawni

posted on August 4, 2016.

I don't understand why it wasn't through a wire transfer I gave them specifically the information for this and my VIP host told me she had all the info for this were you able to find out about this tawni?

posted on August 6, 2016.

Received check, please close complaint.

AskGamblers
posted on August 6, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.