Platinum Play Casino won't pay my winnings

RESOLVED
posted on July 23, 2015.

I have $500 winnings in my casino account and when I tried to withdraw it they said I required the verification documents which I then provided. The only problem is that the utility bill for my residence is not in my name and I communicated that to the chat department and they said a bank statement would substitute so I sent that with all the other info. I stated in the email that if their was anything further to please let me know. I did not hear anything and then I find that they put the $500 dollars back into my casino account. I spoke to the chat department who insisted that I need a utility bill and I told them that is not possible with my living arrangements and he wrote flat out that i won't get my money then. I gave them the exact documents that I gave to Royal Vegas who had no problem with depositing my money and they refuse to pay me my rightfully won money. Please help to make things right as this is crooked behavior by this casino.

posted on July 28, 2015.

Hi

Your withdrawal has been paid via eCheck and should be available within 7 days.

Unfortunately we do require specific documentation for verification and apologise for the inconvenience.

Regards

Wim

posted on July 29, 2015.

The withdrawal finally was deposited in my bank account. Thanks for making things right. I can understand needing verification documentation however it was only communicated to me that I needed a stamped bank statement after a bunch of miscommunication, confusion and waiting.

posted on July 29, 2015.

Hi

I am glad to hear that you have received your withdrawal.

We, again, apologize for the inconvenience.

Regards

Wim

AskGamblers
posted on July 29, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.