Planet 7 Casino - Delayed $1,200 payment for over 2 months

RESOLVED
Ben Verhille United States
posted on June 10, 2016.

requested and had withdrawal approved first week of April, have been waiting and checking in every week. For over a month I have been told that it would be in my hands by the following Friday. Have since had my free spins removed and no progress. Only $1,200 but every other site says payouts are cashed in 14 days.

posted on June 15, 2016.

Hi fb_10154312606144047 --

I'm so sorry for the delays and I absolutely understand your frustration with this.

I've checked your account and I do see that your payment has been sent off. I would expect to see the tracking in the next day or so (generally payments are delivered the day after I receive tracking).

As soon as your tracking comes in, I'll come back and update you.

All the best,

Tawni

posted on June 17, 2016.

Hi fb_10154312606144047 --

I'm terribly sorry I was unable to post yesterday (I had to take the day off). I checked this morning on your tracking and I'm happy to see that 3 payments were already delivered to you, yesterday. :-)

Your most recent withdrawal is already in process and I would imagine I'll receive tracking on this, early next week. Of course, I'll update when I have more information.

Have a wonderful weekend,

Tawni

AskGamblers
posted on June 21, 2016.

Dear Ben,

Did you received your payment, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.

posted on June 22, 2016.

Hi Ben and AG--

Just to clarify, there is one more payment which is on its way--I'm just waiting for the tracking on it.

As soon as I have the tracking (hopefully by tomorrow), I'll be back with an update.

All the best,

Tawni

posted on June 23, 2016.

Hi Ben--

I'm happy to tell you that your tracking arrived late this afternoon. You can expect delivery tomorrow morning (Thursday) by 10:30. :-)

Again, apologies for the delays.

Have a wonderful weekend,

Tawni