Complaint status
Complaint History
alfreed submitted a complaint.
Planet23 Casino responded.
Closed due to inactivity of Planet23 Casino.
Planet23 Casino responded.
alfreed responded.
Closed due to inactivity of Planet23 Casino.
alfreed responded.
Closed due to inactivity of Planet23 Casino.
Planet23 locked my account and don't pay
First of all I would like to thank the forum for their assistance.
The player's account is under investigation after being blacklisted in partner casinos. The player won and received 18K USD prior to the account being suspended. The money was paid in full within less than 5 days.
Once we have our final conclusions, we will contact the player in person and notify him how we can proceed. Just for general information, the player deposited much less than his winnings, so there are no held deposits.
Jenny Nolan
Planet23 Casino Host
In the name of Planet23 casino
In regards to the above post, The player's account is under inspection due to possible bonus abuse, which violates the T&C of the casino. The player was notified about the situation and will be contacted as soon as we have final answers. We would like to state that the inspection is done together with the network in order to receive full information of the player's activity's on other casinos on the network.
Planet23 would also like to state that the player has won $18,000 in the previous round which were paid within less than a week without any delays. The player has no seized deposits and already received his deposits and previous winnings.
We would like to state that Planet23 has no payments issues with players and we are doing everything we can in order to assure players receive their payments on time with no hassle.
We wish to thank the forum again for their kind assistance.
Jenny Nolan, Planet23 Casino Host, In the name of the casino.
I just wanted to say that I have not received any emails about this investigation directly from Planet23. All I know about this situation is thanks to AskGamblers.
There is a lot of things I could say in response to the replies from Jenny at Planet23, but I will let them conclude their investigation and give them a chance to reach the correct decision first. I will just say that I have not done anything wrong or violated any terms and conditions, and an honest investigation will show that.
Hi,
I did finally receive an email last week from Jenny Nolan which basically said they are still investigating my play at other "casinos on the network" (I assume they mean other Rival casinos), and that they are waiting for answers from other casinos. So nothing really new. I think the fact that they have been investigating for 6-7 weeks speaks for itself.
Leave your comment about this complaint
- Slots
- Table Games
- Video Poker
- Specialty Games
- Microgaming Games
- NetEnt Games
- Playtech Games
- RTG Casino Games
Useful information arrived today in our inbox:
"Dear affiliates,
This Sunday, the 27th of June, I was notified by the owners of Planet23 of the termination of my employment.
Sadly, my working at Planet23 has come to an end. Due to owners and investors policy, the company took a decision to terminate all affiliate deals within the immediate time until they solve management issues with RIVAL.
I (sadly but formally) ask you to take us off your domains and from any other activity until a further formal notice made by Planet23.
Any future communication with Planet23 should and will be made via this address: affiliates [at] planet23 [dot] com
Planet23 management will be available for your questions at this address.
I wish you all the best,
A. "
It certainly does. Of course.
But Rival is [ostensibly] a casino software provider, not a network. I suspect she means the Bonne Chance NV network of casinos.
Which, if I am correct, would be a fact that yells rather than speaks for itself :(
Any updates on this alfreed?
I don't much care for this "bonus abuse" line. As determined by whom? Enforced by terms that can be appealed where? When you have a bag of lollies, and you offer them to someone, and they take a handful rather than merely 1 - perhaps they are impolite but with whom does the blame really lie?
If you do not offer xxx, you cannot face xxx abuse [whatever the hell that is]. I read the entire Terms. No terms prohibiting players from playing at multiple network casinos. Just this:
"Planet23 has the right to deny the bonus or the withdraw if the player is suspected in bonus abusing, shared accounts or other risk rating factor."
Planet23, if you care to illuminate us, please define and list:
- bonus abuse
- other risk rating factor/s
"Bonne Chance NV is a company incorporated,licensed and regulated by the Government of Curacao for the purpose of operating an online casino."
Out of interest, where can I find the statistics on disputes heard by this licensing authority? Number of disputes filed, rulings in favour of player / casino, etc?
Write your Review