Planet 7 Casino - Extremely slow payout

RESOLVED
travis32271 United States
posted on June 2, 2015.

After faxing required documents once and emailing documents 3 times. I still do not have my withdrawal money yet. Its been two months now. There is an excuse everytime I call them. Either they didn't receive via fax or the image I send is not viewable, or it is too blurry. I told them my next step would be attorney general, but I figured I would try this one last step.

posted on June 6, 2015.

Hi travis32271,

It's my understanding that you have been in contact with one of our Escalation Manager regarding your documents. I'll keep an eye on this to ensure all goes smoothly.

All the best,

Tawni

AskGamblers
posted on June 9, 2015.

@travis32271,
Did you received your winnings, can we close this complaint? Thank you.

posted on June 13, 2015.

Hi travis32271,

Good news, your withdrawal was approved on 6/11/2015. Please keep in mind that it may take up to 10 business days for your funds to be sent to you.

All the best,

Tawni

AskGamblers
posted on June 16, 2015.

@travis32271,
Please inform us when you received your winnings, thank you.

AskGamblers
posted on June 20, 2015.

We give another 96h for this compliant because, winnings will be in the players account in the middle of the next week.

AskGamblers
posted on June 24, 2015.

@travis32271,
It's a nice practice to confirm if your complaint is resolved or not, thank you.