Withdrawal run around!!!
I withdrew $255.00 from Planet 7 on the 26th of June. It was approved on the 3rd of July. Then I was told it would take 7 to 10 days to send my check. Last week I talked to chat and they said my check had been sent the day before. Ok so I waited for the tracking number and nothing came. I contacted the manager again after many emails and when he answered me he said that they couldn't send me a check because of the low amount and that I would receive my money from Western union or moneygram. What? I was told that the check had already been sent? I'm very upset with this run around! They sure took my deposits fast enough! This is my second withdrawl from Planet 7 and the last withdrawl was a nightmare although they told me that the delay wouldn't happen again so I continued to play on their site. I don't like to be lied to! With this second withdrawl I kept emailing Mike because I didn't want the run around that I went through with the first withdrawl. Didn't matter anyway since I'm still waiting and wandering if I will get my money?
Here are some of my emails to Mike.
Flag this messageRe: re:Help! withdrawlTuesday, July 24, 2012 9:58 AM
From: "manager@planet7casino.com" Add sender to ContactsTo: "Carol < surname removed >"
Since the payment cannot be sent via check because of the small amount, it had to be sent via our wu/mg processor. This processor is very limited on the amount of transactions that can be sent per day to U.S. players. The info was sent to our processor on the 18, however they are experiencing a major delay on being able to send transactions. As soon as your pick up info is available it will be emailed to you and you can pick up your cash at any local western union or moneygram depending on the transaction.
----- Original Message -----
From: Carol < surname removed >
To: manager@planet7casino.com
Sent: Tuesday, July 24, 2012 5:02 AM
Subject: Re: re:Help! withdrawl
Mike, I would really appreciate it if you would answer this email. I was told my check for $255.00 was sent out last week! It has been a month since my withdarawl and I would like my tracking number?
Please contact me!
cppope
Carol < surname removed >
--- On Tue, 7/3/12, manager@planet7casino.com wrote:
From: manager@planet7casino.com
Subject: Re: re:Help! withdrawl
To: "Carol < surname removed >"
Date: Tuesday, July 3, 2012, 11:03 AM
Our payout process is 7- 10 days for approval and 7-10 business days for the processor to send it out.
Regards,
Mike K
----- Original Message -----
From: Carol < surname removed >
To: manager@planet7casino.com
Sent: Monday, July 02, 2012 1:30 PM
Subject: Fw: re:Help! withdrawl
Mike I would appreciate it you would answer me back. My withdrawl is just sitting in limbo again! I have a withdrawl for $300.00 and I don't want to go through what I went through with my last withdraw! You have my paper work etc. Why is it just sitting there? I have made many deposits to your site and I would appreciate your response. Would you please just get this one approved for me right away so I can receive my check?
Carol < surname removed >
cppope
--- On Sat, 6/30/12, Carol < surname removed >wrote:
From: Carol < surname removed >
Subject: re:withdrawl
To: manager@planet7casino.com
Date: Saturday, June 30, 2012, 5:27 AM
I made a withdrawl 4 days ago and it is still just setting there. Other casino's usually only left your withdrawl in limbo for 24 hours. Can you tell me when it will be approved?
Thank you!
Carol < surname removed >
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