Planet 7 Casino - Withdrawl run around!!!

RESOLVED
posted on July 25, 2012.

I withdrew $255.00 from Planet 7 on the 26th of June. It was approved on the 3rd of July. Then I was told it would take 7 to 10 days to send my check. Last week I talked to chat and they said my check had been sent the day before. Ok so I waited for the tracking number and nothing came. I contacted the manager again after many emails and when he answered me he said that they couldn't send me a check because of the low amount and that I would receive my money from Western union or moneygram. What? I was told that the check had already been sent? I'm very upset with this run around! They sure took my deposits fast enough! This is my second withdrawl from Planet 7 and the last withdrawl was a nightmare although they told me that the delay wouldn't happen again so I continued to play on their site. I don't like to be lied to! With this second withdrawl I kept emailing Mike because I didn't want the run around that I went through with the first withdrawl. Didn't matter anyway since I'm still waiting and wandering if I will get my money?

Here are some of my emails to Mike.

Flag this messageRe: re:Help! withdrawlTuesday, July 24, 2012 9:58 AM

From: "[email protected]" Add sender to ContactsTo: "Carol Pope"

Since the payment cannot be sent via check because of the small amount, it had to be sent via our wu/mg processor. This processor is very limited on the amount of transactions that can be sent per day to U.S. players. The info was sent to our processor on the 18, however they are experiencing a major delay on being able to send transactions. As soon as your pick up info is available it will be emailed to you and you can pick up your cash at any local western union or moneygram depending on the transaction.

----- Original Message -----

From: Carol Pope

To: [email protected]

Sent: Tuesday, July 24, 2012 5:02 AM

Subject: Re: re:Help! withdrawl

Mike, I would really appreciate it if you would answer this email. I was told my check for $255.00

was sent out last week! It has been a month since my withdarawl and I would like my tracking number?

Please contact me!

cppope

Carol Pope

--- On Tue, 7/3/12, [email protected] wrote:

From: [email protected]

Subject: Re: re:Help! withdrawl

To: "Carol Pope"

Date: Tuesday, July 3, 2012, 11:03 AM

Our payout process is 7- 10 days for approval and 7-10 business days for the processor to send it out.


Regards,


Mike K

----- Original Message -----

From: Carol Pope

To: [email protected]

Sent: Monday, July 02, 2012 1:30 PM

Subject: Fw: re:Help! withdrawl

Mike I would appreciate it you would answer me back. My withdrawl is just sitting in limbo again! I have a withdrawl for $300.00 and I don't want to go through what I went through with my last withdraw! You have my paper work etc. Why is it just sitting there? I have made many deposits to your site and I would appreciate your response. Would you please just get this one approved for me right away so I can receive my check?

Carol Pope

cppope

--- On Sat, 6/30/12, Carol Pope wrote:

From: Carol Pope

Subject: re:withdrawl

To: [email protected]

Date: Saturday, June 30, 2012, 5:27 AM

I made a withdrawl 4 days ago and it is still just setting there. Other casino's usually only left your withdrawl in limbo for 24 hours. Can you tell me when it will be approved?

Thank you!

Carol Pope







posted on July 27, 2012.

Dear susieq45:

A check with your $255 payment has been processed on 7/25/2012 3:58:31 PM. You should be receiving it shortly.

Best Regards

AceRevenue Team

posted on July 28, 2012.

Thank you I will be awaiting my check! And will confirm it with Askgamblers.com when I receive my withdrawl.

posted on July 30, 2012.

Dear Player:

We will be waiting for your confirmation.

Best Regards

AceRevenue Team

posted on August 1, 2012.

Received my check thank you!

posted on August 4, 2012.

Dear Askgamblers

Please close this complaint as solved

Best Regards

AceRevenue Team

posted on August 7, 2012.

Dear AskGamblers:

Please close complaint as solved

Thanks

AceRevenue Team