This is what I call professional and responsible Customer Support.
Keep up the good work!
Planet 7 Casino - where is our $200 ?
Very frustrated with Planet 7 Casino! We were finally approved for our cash in of a mere $200 back on May 2, 2012. We were told it would arrive in 7-10 days. Well, it's June 8, 2012 and we are still waiting for our "Overnight Express" check. We have been calling twice a week and keep getting a song and dance - we were first told it had finally shipped two weeks ago - never showed up. Then we were told that it was going to ship very soon. We asked for a tracking number, a manager told us that he would have a tracking number the next day - of course, no tracking number. We were then told the tracking number would be available next week - no tracking number. This week we were told the tracking number would be available Thursday (yesterday) no tracking number. Today, they said the tracking number would be available "for sure" next week on Monday. OK, it's abundantly clear they don't intend to pay us. Planet 7 casino was very quick to take our money but for some reason can't seem to part with a mere $200 cash in! Help Please! We are tired of dealing with these people and just want our payment of $200 Thanks!
We will check your payout status with Planet7 Finance Department
PLEASE ......DO NOT CLOSE THIS CASE....I STILL HAVE NOT BEEN PAID BY PLANET 7 CASINO. Denn1957
I have been waiting for a check since May 2. I cashed out my winnings April 25. Today is Tuesday, June 12 and still no check. Dennis
For security reasons we are unable to post the tracking # here. An email has been sent out from firstname.lastname@example.org with your Fedex Tracking info.
You can also contact Planet7 CS agents and request the tracking number
Ship date Jun 11, 2012
Estimated delivery Jun 14, 2012 by 7:00 PM
Is the payment received?
According to Fedex package with payment has been delivered.
Tracking number: 535002775031
Signed for by: Signature not required
Service type: Express Saver Envelope
Ship date: Jun 11, 2012
Weight:0.5 lbs/0.2 kg
Delivery location: Richmond, TX
Delivery date: Jun 13, 2012
djandrew2, please confirm you received the payment!
Payment received - Thank you.
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