Complaint status
This is what I call professional and responsible Customer Support.
Keep up the good work!
Complaint History
djandrew2 submitted a complaint.
Planet 7 Casino responded.
djandrew2 responded.
Planet 7 Casino responded.
AskGamblers responded.
Planet 7 Casino responded.
AskGamblers responded.
djandrew2 responded.
AskGamblers responded.
Solved successfully.
Planet 7 Casino - where is our $200 ?
Very frustrated with Planet 7 Casino! We were finally approved for our cash in of a mere $200 back on May 2, 2012. We were told it would arrive in 7-10 days. Well, it's June 8, 2012 and we are still waiting for our "Overnight Express" check. We have been calling twice a week and keep getting a song and dance - we were first told it had finally shipped two weeks ago - never showed up. Then we were told that it was going to ship very soon. We asked for a tracking number, a manager told us that he would have a tracking number the next day - of course, no tracking number. We were then told the tracking number would be available next week - no tracking number. This week we were told the tracking number would be available Thursday (yesterday) no tracking number. Today, they said the tracking number would be available "for sure" next week on Monday. OK, it's abundantly clear they don't intend to pay us. Planet 7 casino was very quick to take our money but for some reason can't seem to part with a mere $200 cash in! Help Please! We are tired of dealing with these people and just want our payment of $200 Thanks!
Dear denn1957
We will check your payout status with Planet7 Finance Department
Best Regards
AceRevenue Team
PLEASE ......DO NOT CLOSE THIS CASE....I STILL HAVE NOT BEEN PAID BY PLANET 7 CASINO. Denn1957
I have been waiting for a check since May 2. I cashed out my winnings April 25. Today is Tuesday, June 12 and still no check. Dennis
Dear djandrew2
For security reasons we are unable to post the tracking # here. An email has been sent out from help@acerevenue.com with your Fedex Tracking info.
You can also contact Planet7 CS agents and request the tracking number
Shipment Dates
Ship date Jun 11, 2012
Estimated delivery Jun 14, 2012 by 7:00 PM
Destination
Richmond, TX
Best Regards
AceRevenue Team
Best Regards
AceRevenue Team
Is the payment received?
Dear AskGamblers:
According to Fedex package with payment has been delivered.
Tracking number: 535002775031
Status:Delivered
Signed for by: Signature not required
Service type: Express Saver Envelope
Ship date: Jun 11, 2012
Weight:0.5 lbs/0.2 kg
Delivery location: Richmond, TX
Delivery date: Jun 13, 2012
Best Regards
AceRevenue Team
djandrew2, please confirm you received the payment!
Payment received - Thank you.
Case solved!
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