This is what I call professional and responsible Customer Support.
Keep up the good work!
Planet 7 Casino payout run around
requested a payout on March 9th and was told all the paperwork had not been received. resent it all and on the 12th was told they had it all and would forward it to accounting, called on the 15th and was told by a manager that he was escalating it and I should receive a email once approved. Never got a email from them and on the 22nd it was approved and was told I would receive my check no later then March 29. Still no check and when i talked to them on the 30th was told it would be monday before they knew anything. Called in today April 2nd and was told it was sent to the finance department and that it would now take 2-3 business days before they will know anything. According to there own site it states that once approved it will take 7 days to receive payment . now they are says it takes 7 business days which is not what there site states. Any way it is over the seven days and still nothing and all they do is give you the run around and say where sorry but be patience. my patience is running low with them at this point.
Your payment has been approved on 3/22 and will be sent out within the next 24 hours.
Since you are located in AZ Casino is unable to process any money transfer to your State. Your case has been escalated to Upper Management to look for a payment solution for your own case.
Since when I know other people that have gotten checks from planet 7 before and that is what i asked for was a check not a bank transfer.
So the run around keeps going on and on. Know with another issue. Was told all the paperwork was received and the withdrawl was approved. and now you are telling me that you can't send money to AZ which is in the USA. which is a approved country to play at your casino.How many more days until i know and is it days or business days
Finally got my money from them today thank you for all you help askgamblers.com you are the best
We are glad to hear you finally received your payment.
Very glad to hear it! You are welcome, enjoy your winnings! Case solved!
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