Complaint status
This is what I call professional and responsible Customer Support.
Keep up the good work!
Complaint History
karensg submitted a complaint.
Planet 7 Casino responded.
Planet 7 Casino responded.
karensg responded.
Closed due to inactivity of Planet 7 Casino.
karensg responded.
Solved successfully.
Planet 7 Casino nonpayment
Around the end of june, first of july i downloaded planet 7, went online with $77 free ,played for hours, had a wonderful time. i won, played the playthrough with $900 ahead, played down to $600 and hit a jackpot, giving me around $3300.00. next day i put in for payout, faxed documents, was told everything looked good. A week later i was told i could only have $154 , double the $77; i didn't like it but changed my withdrawal and played the rest away. i have waited since july 8 when it was shown as withdrawal to be paid. the live chat lady is always the same one and just gets smart with me. can you help.??? thanks for listening.
Dear Karensg,
We apologize for the inconvenience I am going to look into your account right away and e-mail you from the e-mail you have listed on your account. In the future should you have any other issues please contact me directly.
Kind Regards,
Paulie M.
manager@planet7casino.com
1-888-402-2065
Dear Customer,
This is Mike K with Planet 7 Casino. The payout was already approved ages ago, unfortunately for a small amount like this we need one of the following methods to payout, quicktender, ewalletexpress or click2pay account to payout. If you can get in contact with the players let her know were waiting on the info to payout the 154.
Sincerely,
Mike K
Planet 7 Casino
US/CA Toll Free: 888-402-2065
www.planet7casino.com
This is karensg, letting you know planet 7 is offering no satisfaction, I called twice and met with the same rude uncooperative behavior from customer support. Yes I have had approval since july 8th but no one will help me with details of how to get the Neteller account, I'm still waiting 2 months later for details to be emailed to me. Paulie M. has not responded to my email, he ask me to contact him. And for some reason overnight express-check is listed but not an option. And no, they will not redeposit the withdrawal, it's stuck in limbo.
Thanks for listening
karensg
Sorry by a casino and my computer crashed.
Just got a new one. As soon as i get my monthly check i will open one of the accounts. I was trying neteller and i had to be referred by a casino, and i was having trouble because i haven't been a depositing customer except with the Go group., who doesn't use Neteller.
Thank you. I'm sure this is going to be resolved. Karen
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I'd be lying if I claimed I really cared, but just FYI Karen:
They'd look a lot more suspect if they didn't do this. You understand why, right? The fact that they're not dumping it back into playable balance gives a big clue as to their intent.
What is your post about NETeller? And overnight check?
What part of the above did you not understand. Open a QuickTender, eWalletXpress or Click2Pay account, for heaven's sake?
good lord, I will never understand free chips as being possibly worth the tilt, as a marketing tool. I guess they must work or casinos wouldn't offer them, but if I'm waiting even minutes for CS @ a casino who offers ND chips....that's game over.
So you're trying to withdraw $154 and have been attempting to do so for two months without success? I'm assuming you have deposited a token amount as that is the general SOP for free chip winning withdrawals. If so....
Sounds like a pretty valid concern to me.
Sounds like a casino to avoid, also.
ps. Also, free chips are dumb imo. But that's probably irrelevant.
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