Planet 7 Casino - Giving me the run around, stalling payment

RESOLVED
Tommy54 United States
posted on May 7, 2016.

Withdrawl approved 2/26/2016,..2,355 dollars have called multiple times and sent emails....my account withdrawl has been escalated..is all I can get from them...oh..and be patient..help please.....
..

posted on May 10, 2016.

Hi Tommy54--

I sincerely apologize for the headaches and frustration you've experienced with this.

I do see the payment was sent off to you and I expect to see the tracking in the next couple days--I'd also expect that the payment should reach you before the end of the week.

While I realize you're likely skeptical, I'm now involved and I'll be staying on top of this for you until your payment is in your hands. ;-)

I'll be back just as soon as I receive your tracking.

All the best,

Tawni

Tommy54 United States
posted on May 12, 2016.

No..check as of yet...and no tracking number...I will update when there are changes...thank you ask gamblers,and planet 7 management for your coroperation....

posted on May 13, 2016.

Hi Tommy54--

Sorry to just be getting back to you (although I see there's good news!)--I've been swamped this week.

As mentioned, I received your tracking late yesterday (Thursday) and when I checked it, I could see the payment was already delivered to you (6:30 PM, your time).

Again, I apologize for the delays you've experienced.

All the best,

Tawni

Tommy54 United States
posted on May 13, 2016.

Yes I carried it to my bank to deposit it they wouldn't deposit into my account...I have it but what to do next...Not sure ..thank you for your effort,the long drawn out process is nerve wrecking...it seems these online casinos...get your money innstantly...why should it be so complicated on the withdrawl process not to mention my bank accepting the check
....not sure exactly what to do next...Im bewildered..

posted on May 16, 2016.

Hi Tommy54--

Most players have no difficulty depositing Canadian checks, but we do come across this issue from time to time. I'm guessing you're banking at a smaller bank or credit union?

In any event, we'll have to see what we can do to resolve for you. To that end, I'm going to ask Ally, our Escalations Manager to contact you tomorrow (she's out of the office today). She'll be able to help sort out the best way to move forward with this.

I'll continue to monitor this to make certain things move along.

All the best,

Tawni

Tommy54 United States
posted on May 18, 2016.

Still waiting on other options for getting my check deposited or cashed my bank would not deposit a check Planet 7 is looking into other options for getting me paid still waiting frustrating......

posted on May 19, 2016.

Hi Tommy54--

I believe Ally emailed you late in the afternoon today regarding other options--did you receive her email?

Thanks,

Tawni

Tommy54 United States
posted on May 20, 2016.

No I did not see or recieve an email

posted on May 24, 2016.

Hi Tommy54--

I do see that Ally has sent two separate emails to you, but she's yet to receive a reply. Can you please check your email box?

Thanks,

Tawni

Tommy54 United States
posted on May 24, 2016.

Yes I will thank you

posted on May 28, 2016.

Hi Tommy54,

Thanks for the update and I'll check with Ally Monday to ensure all goes smoothly from here. ;-)

Have a wonderful weekend,

Tawni

Tommy54 United States
posted on May 31, 2016.

I would like very much if Ally would call me with the no. You have on file...please

AskGamblers
posted on June 7, 2016.

The complaint has been reopened as per Planet 7 Casino request and AskGamblers Complaints Team would like to give this case one more try and help both parties involved to reach a satisfactory resolution.

Tommy54 United States
posted on June 7, 2016.

I would like to thank you, for your persistence and your help in resolving this matter. As of Saturday past Saturday, the check went through my bank and cleared and was deposited in my account thank you Planet 7 and ask gamblers, I would recommend Planet 7 and also recommend as gambler when problems arise and casino matters once again thank you for your help and everyone involved thank you

AskGamblers
posted on June 8, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.