Grand Reef Casino - No sign from my withdrawal after weeks

RESOLVED
boban85 Serbia
posted on October 20, 2014.

I won at this casino on the 06.10.2014,sent my ID and deposited 25.00E same day so I could make a withdrawal. I made the withdrawal of 225.00E 06.10.2014. They say 1-5 business ,I have stayed in touch via email and live chat and continue to get different responses. The first was assurance that it would be processed by the end of the week,then next week...my withdrawl is stil pending.Can someone please help me

boban85 Serbia
posted on October 20, 2014.

Update
Dear xxxxx,

We hope that you’re enjoying all the thrills and excitement that Grand Reef Casino has to offer!

Congratulations on requesting a withdrawal from Grand Reef. We have processed your withdrawal request of €225.00; please make a note of your transaction code: 17998318 - this will help us deal with any unlikely queries quickly and efficiently.

If you have any queries, please contact our friendly support team who will be happy to assist, 24/7, via email or phone:

Email: [email protected]

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EER90016402: hi

Marilyn: Hello,Welcome to the Grand Reef Casino Support Desk. How may I help you?

EER90016402: i got mail that my withdrawl is procesed transaction code 17998318,but my skrill is still 0

Marilyn: But the funds will reach your account soon ,it does'nt mean that if you receive an email the funds will be immediately in your account...

Marilyn: Allow us few more days

EER90016402: pending period 14 days,and now procesing period few more days.Its Skrill e-wallet faster payment options,dont know why so slow

Marilyn: It's because it's an international transfer..

EER90016402: i resive money on many casino, withdrawl on skrill in 1 secound

Marilyn: Based on that i cant give you an answer but that is the feedback that we receive from them...

boban85 Serbia
posted on October 20, 2014.

so now after pending period i need to wait processed period ,,Few more days,, OMG

boban85 Serbia
posted on October 21, 2014.

Hi xxxx,



Welcome to a Deeply Thrilling world of Online Entertainment !



Congratulations once again on your fantastic withdrawal at the casino and please accept our sincerest apologies for any delays that you have experienced. The good news is that we are at the final stages of processing your withdrawal however before we can complete this, kindly note that as per the terms and conditions of the Free Spin Promotion, the maximum amount that you are allowed to withdraw is EUR100. Unfortunately, the balance of your funds will be forfeited and our finance team will be in touch with you shortly regarding the finalization of your withdrawal. Thank you for choosing Grand Reef Casino as your road to fortune, we certainly look forward to many more phenomenal wins with you again soon.



It Pays to have a Big Circle of Mates ! So what are you waiting for? Invite all your mates NOW and score yourself a great Bonus !



Kind Regards

Riley

They whant to stell now my 125E, i register account 50 free spin max withdrawl 500E no 100E http:/­/ww­w.g­ran­dre­efc­asi­no.c­om­/on­lin­eca­sin­oga­mes­/lp­frs­p/t­erm­san­dco­ndi­tio­ns.html

boban85 Serbia
posted on October 21, 2014.

i got 100E only,its 75+ 25e my deposite i register account from here http:/­/ww­w.g­ran­dre­efc­asi­no.c­om­/on­lin­eca­sin­oga­mes­/lp­frsp/ where terms say max cashout 500e,i saw here too http:/­/ww­w.a­skg­amb­ler­s.c­om/­bon­us/­fre­e-s­pin­s/g­ran­d-r­eef­-ca­sin­o-n­o-d­epo­sit­-50­-fr­ee-­spi­ns-­on-­spi­der­-ma­n-a­tta­ck-­of-­the­-gr­een­-go­bli­n-g­lad­iat­or-­and­-pi­ggi­es-­and­-th­e-w­olf­-fo­r-n­ew-­pla­yers/
max cashout is 500e olso got pop-up mesage in client when i finish warger that max cashout is 500 e

livechat not help
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EER90016402: hi

Alana: Hi Boban, welcome to casino support

Alana: I will gladly help explain...

Alana: one moment please..

EER90016402: i request 225e withdrawl why u pay me only 100e

Alana: Boban, after forwarding your withdarawl concern we received feedback regarding the terms and conditions when you win from the sign up free spins promotion bonus.

Alana: the maximum amount that you are allowed to withdraw is EUR100

Alana: Unfortunately, the balance of your funds will be forfeited

Alana: All future withdarwals though, you will be allowed to withdrawa any amount above EUR50

Alana: This only applied to the winnings received from the free spins

EER90016402: i got pop-up message when i finish warger that i can cash out max 500

EER90016402: u can see it here too http:/­/ww­w.a­skg­amb­ler­s.c­om/­bon­us/­fre­e-s­pin­s/g­ran­d-r­eef­-ca­sin­o-n­o-d­epo­sit­-50­-fr­ee-­spi­ns-­on-­spi­der­-ma­n-a­tta­ck-­of-­the­-gr­een­-go­bli­n-g­lad­iat­or-­and­-pi­ggi­es-­and­-th­e-w­olf­-fo­r-n­ew-­pla­yers/

EER90016402: so this what u trying to say me its not good

EER90016402: ur colegas say that i can cashout max 500

Alana: I understand, thatis why we forwarded your withdrawal details for further investigation

Alana: As mentioned our finance team informed the terms with that withdrawal taht the maximum amount is EUR100

Alana: You are still a winners though Boban

EER90016402: i need to u investigate this,i whant my 225e

Alana: With the next withdrawal there will not be any issues transferring what you request to withdraw

EER90016402: ivestigate this u need to pay me 125 more

boban85 Serbia
posted on October 21, 2014.

they say 500e,they give me 75e + my deposite 25e

AskGamblers
posted on April 27, 2015.

This case has been reopened upon casino’s request and we would like to give it one last chance for a successful resolution.
We have been informed by the casino management that your payment of 100 euros (winnings accord their Terms and Conditions) was successfully processed. Please confirm.

AskGamblers
posted on May 1, 2015.

@boban85,
It's a nice practice to confirm if your complaint is resolved or not, thank you.

AskGamblers
posted on May 1, 2015.

Based on the evidence that we received from casino management, we can confirm that player was paid according T&C. We consider this complaint resolved and closed.