Smart Live Gaming Casino - Pending Withdrawal Since 28/06/2016

UNRESOLVED
Michael Thurling United Kingdom
posted on July 21, 2016.

Withdrawn £285 on the 28th June. Still pending in accounts section of website. Have live chatted numerous times to get the same "Please be advised that the respective department is currently handling your case and once they have completed the full review of your account activity your withdrawal will be processed and you will be notified vie e-mail." message.
Have emailed with no response. Have called a direct London number (0208), spoke to a lady who will look into it....no response.
Withdrew remaining funds in my account of £40 on the 14th July, still pending.

Michael Thurling United Kingdom
posted on July 26, 2016.

Received an email from them 21st July stating the following:

Thank you for choosing Smart Live.

We are writing you in regards to your pending withdrawal request.

We regret for any inconvenience we may have caused you and assure you that as soon as we have completed all procedures that need to take place prior to processing a withdrawal, in order to comply with the requirements of our regulator, we will notify you via e-mail.

In the meanwhile we would like to kindly ask for your further patience on the matter.

Should you require any further assistance in this regard, please do not hesitate to contact us through any of our official channels:
Live Chat
+44 (0)800 2798 510
[email protected]

If you have any other queries or concerns, please feel free to contact us, we will be delighted to help.
We are available 24/7 via online chat or email.

Your reference number is 84241.

I have chased again today, 26th July.