Kings Chance Casino - Payout troubles

RESOLVED
Magda Lindeque South Africa
posted on July 13, 2016.

I played on the kings chance download casino for about 3 years now. This is the first time they habe ignored my live chat with them with regard to my withdrawal. Up to now I received 2 payments of R10 000 zar where my withdrawal is R30 000. I do not get any response from their live chat when I enquire about the rest pf my pay out. And I must say this has been a strugle since my withdrawal on the 28th.

AskGamblers
posted on July 18, 2016.

Dear Magda,

Please let us know if there's some update on your issue.

posted on July 21, 2016.

Good day Magda,

i have spoken to my finance team and they have confirmed that your withdrawal was paid on the following dates:

Payment Date: Reference Number:
06 July 2016 201607­06/­NED­BAN­K/0­000­000­011­381­17461
08 July 2016 201607­08/­NED­BAN­K/0­000­000­011­392­93160
13 July 2016 201607­13/­NED­BAN­K/0­000­000­011­409­17532

Kind Regards

Kings Chance

AskGamblers
posted on July 25, 2016.

Dear Magda,

Please confirm if you are satisfied with the explanation and details provided by the casino and if you believe the case is solved now. Please keep in mind that in case you fail to provide an update within the given 96-hours available for reply, AskGamblers Complaints Team will consider your complaint as successfully resolved and it will be closed accordingly.

Thank you for your cooperation.