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Closed due to inactivity of Rushmore Casino.

Very unresponsive and unprofessional Customer Support.

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MercedesM submitted a complaint.

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Closed due to inactivity of Rushmore Casino.

Payout Problems with Rushmore Casino

Posted: 30th July 2012, 2:41 PM by MercedesM

A payout of $1000.00 was authorized on 7/9. It is supposed to take 10-14 business days to process and the payout is supposed to go back to one of my credit cards they have on file. I have contacted the casino in the last few days via live chat to ask what the status is...it appears I am getting the "run-around," in terms of when they will actually send this payout. I speak to a VIP rep, Mr. Thomas who tells me it is within the withdrawls department, but now he can't get in touch with them and they keep putting me of day by day.

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Rushmore Casino

Re: 5th August 2012, 8:18 AM

Hi MercedesM,

I have spoken with the withdrawals department at Rushmore. Your withdrawal has been approved and is going out with the next batch. I believe you have recently had another withdrawal approved and that one is schedule to go out on time.

In the future you can always contact withdrawals@rushmorecasino.

Kind Regards,
Rushmore Casino

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MercedesM

Re: 7th August 2012, 4:15 PM

I did receive a phone call from Thomas explaining that the payout was in progress. I also received the following email from Tara:
[ #EQS-57550-953]: payout request
On Aug 2, 2012, at 3:18 AM, withdrawals@rushmoreonline.com wrote:

> Dear Mercedes,
>
> Thank you for your email, I apologise for the delay but I am pleased to tell you that your funds will be sent on the next file, as soon as it is sent from the processor I will send you an update.
>
> Kind regards,
>
> Tara Murdoch
> Withdrawals Manager

So far I still do not have the first withdrawl for $1000.00 or the second one for $2000.00. I am still hopeful for their excellent customer service and that they will follow through with sending me my winnings.

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