Complaint status

Complaint solved successfully!
This is what I call professional and responsible Customer Support.

Keep up the good work!

Complaint History

doorman64 submitted a complaint.

doorman64 responded.

doorman64 responded.

doorman64 responded.

doorman64 responded.

doorman64 responded.

doorman64 responded.

doorman64 responded.

doorman64 responded.

doorman64 responded.

doorman64 responded.

doorman64 responded.

doorman64 responded.

AskGamblers responded.

Solved successfully.



Payout problem with Slots of Vegas Casino

Posted: 24th July 2012, 5:46 AM by doorman64

I cashed out 300.00 from Slots Of Vegas on 6-10-12. It was approved on 6-22-12 and its 7-24-12 and no money. It was escalated on the 7th and I still keep getting the runaround. I have been told Friday, Monday, Tuesday and Friday again I can't even count how many times. They tell me it has been paid out on 7-7-12 and we are waiting on tracking info for western union or moneygram. Someone please help!! I just want paid and i am so tired of waiting and people promising things and not happening. It should not take 3+ weeks to get info from the bank.

Dear doorman64

I will go ahead and check with the Casino.

Cheers

Cindy Greco

Thanks for the fast response time. I hope you can help get me paid.

Dear doorman64:

Casino just informed me payment has been sent out as a money transfer. Pick up reference number information will be available by Tuesday.

Cheers

Cindy Greco

Thanks so very much!!! If and when I recieve my info and funds I will leave a comment.

Dear doorman64

Please confirm once received.

Thanks

Cindy Greco

nd no pick up info! When I called today they hung up on me twice. Can you check and see why they didnt follow through with paying me today? thanks a bunch

Still no money or info. She just told me september. Can you see if this can be fixed? its already been 2 months. please and thank you

Can you please check on my payment?????

Dear Player

I will check into this tomorrow first thing in the morning

Cindy Greco

Dear doorman64

I've requested your payment information to Slots of Vegas. I am just waiting for their reply.

Cheers

Cindy Greco

Thank you, I hope they follow through.

any update?

They called and said that they was changing the payment to a check. And it would be 7-10 buisness day's. I will keep yo
u posted

Dear Player:

I should have your payment info by Monday

Cheers

Cindy Greco

I look foreward to it. I am so ready for this to be over! thanks for the continued support.

Dear Player:

I should be receiving your pick-up information by the end of the day.

Cheers

Cindy Greco

by the end of today (08-14-12)?

Dear doorman64

Your Fedex tracking number is available. Please contact any CS agent and request it from them. For security reasons we are unable to post your Fedex tracking number here.

Cheers

Cindy Greco

I received the check today, so yay thank you!!! i am having a hard time cashing it but I will let you know when i get that done. Thank you for helping get this taken care of.

Dear Player

Check is to be deposited only.

Cheers

Cindy

I already cashed it!!!! so thanks for everything, I would suggest this site to anyone having issues. Or just wanting to review a casino before depositing.

 Complaint solved!

Leave your comment about this complaint

cindygreco reviewed On 08/18/2012

Hi doorman64

We are glad to hear you've received your check. Please confirm once it has been cashed out

Cheers

Cindy

doorman64 reviewed On 08/01/2012

still no info or money. The lady there told me probably september. whats that? This is getting so old so fast its been 2 months. Can you check with them again? please

doorman64 reviewed On 07/27/2012

Thank you I hope you can help get this resolved for me. I appreciate the fast response

Write your Review

In order to be able to write comments, you need to sign up for an account first. Click here to sign up now!

After sign up process is complete, you will be automatically returned to this page.