Grande Vegas Casino - Payout declined without explain and account closed!

RESOLVED
posted on January 29, 2016.

The second time I make a withdrawal at grande vegas casino.

The first withdrawal was successful.

"Authorized Account Payout - Grande Vegas Casino
17 Dec 2015Detail
AUTHORIZED PAYOUT
Dear Gege Ibonk,
Your payout of $ 250.00 USD for Account ID pioner16 has been authorized to be paid out. You will receive another email you once payment has been sent.
We thank you for your continued business and are always available if you should have any questions.

Website: http:/­/ww­w.g­ran­dev­ega­sca­sin­o.com
Email: [email protected]
Phone: +1 866 888 5833
Thank you for your patronage.
-The Staff at Grande Vegas Casino- "

on the 28th of January I played back using the NDB $ 50 and win $ 250 (after I did the first deposite)
when I make a withdrawal, a day later I got a message from them if my withdrawal canceled without reason:

Payout account Declined - Grande Vegas Casino
30 jan2016
Grande Vegas Casino

PAYOUT REQUEST Declined
Dear Gege *******,
We're sorry, but your Skrill request payout of $ 250.00 USD for Account ID pioner16 has been Declined.
Payout Comments:

We thank you for your continued business and are always available if you should have any questions.

Website: http:/­/ww­w.g­ran­dev­ega­sca­sin­o.com
Email: [email protected]
Phone: +1 866 888 5833
Sincerely,
-The Staff at Grande Vegas Casino-

6451552 "


This is unfair, because I really do not understand why they refused to pay me.

(to askgamblers), please help me to solve this problem.

AskGamblers
posted on February 5, 2016.

Dear @Pioner16,

Any update regarding your complaint? Thank you.

posted on February 5, 2016.

I did not receive any response from vegas grande , they could not prove if my account is connected to another account , or they only casino poor who can not pay players!!

posted on February 6, 2016.

Dear Pioner16,

Please note you were sent an email providing you with the reasons for the actions taken.

"Dear Gege,
We are contacting you from Grande Vegas Casino.
After additional reviews of your account information, we noticed that you are linked to other accounts with security issues, therefore you have not passed additional security checks.
As per sections 10, 20 and 21 of our Terms and Conditions "Grande Vegas reserves the right to cancel a player's membership at any time without notice."
As a result of this, your account has been disabled and will remain closed. All bonuses and winnings will be voided."

Kind regards,
Grande Vegas Casino

posted on February 6, 2016.

yes of course I receive the message.
but I want the proof is valid.
For my first payout successfully processed.
why did you cancel my second payout without error .
give me valid evidence if my account is in violation of the T&C or connect with another account .


Thank you!

AskGamblers
posted on April 12, 2016.

AskGamblers Complaints Team have been provided with sufficiently convincing information on behalf Grande Vegas Casino management to confirm their findings and the subsequent actions taken in this particular case. Player has been found breaching the following term - "10. Members are only allowed one active account. Winnings will only be paid to players having ONE account. All winnings will be VOID for players with more than one active account. Grande Vegas allows only ONE account per computer, household, IP address unless permission is granted otherwise by Grande Vegas."

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is being officially closed now.

In case of a disagreement with our decision we remind player that further assistance on this issue could be requested from the relevant regulatory body of Grande Vegas Casino.

Grande Vegas Casino complaints

  • 12 of 13 resolved
  • 2 days avg response
  • 6 days avg complaint life
  • 103 USD avg amount

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