FashionTV Casino - Payments' delay

vadbab Australia
posted on October 6, 2015.

Hello! I still waiting my withdrawal request, 116$. I won 100$ after no deposit bonus and deposited 16$ to verify payment method (Skril). I sent documents on 1 October, I requested my withdrawal 4 October. In chat operator said they check documents during 24 hours. I asked about my documents on Monday, 5 October. Operator said that my documents have been forwarded to Finansional department. Now, on Tuesday, I asked about my documents again. Operator replyed that my documents still not forwarded and he going to do it.
This is not one attempt fraud. Today I asked him about withdrawal to Skrill. He started to tell about technical problem with payment to Skrill. And that huge depositor waiting for 7 days. Yesterday I got reply that withdrawal to Skrill usually takes 2 days. They didn't warn me about their "technical problem". Also, I have to write in the chat. No reaction via e-mail support.
The whole situation looks like an attempt to deceive the player. Particularly unpleasant impudent behavior of the operator that has disabled chat in response to direct questions.

posted on October 9, 2015.

Dear Vadbab,

Thank you for choosing Fashion TV Casino!

We’re really sorry for the services issue some of our players may had over the last few weeks. Our customer support team did not meet our and our players’ expectations. As soon as we became aware of the issue, we took immediate steps to resolve it.

We are currently in the process of moving our entire customer service operation to Europe, where our players will have the support of an experienced, professional team – working across many languages.

Unfortunately we have been unable to deal with inquires in as timely a manner as required during the move. But our new team will be up and running next week, and will be investigating every incident individually.

We would like to inform you that we have received your documents and we CONFIRM that your withdrawal of amount $116 will be handled with high priority and be paid in the next few days.

Please bear with us a little longer while we finalize these changes – we are confident that we will be able to give you the service you expect and deserve.

Thank you again for your patience, and for choosing Fashion TV Casino.

vadbab Australia
posted on October 10, 2015.

Hello! I still wait my payment.

posted on October 12, 2015.

Dear Vadbab,

I'm glad to inform you that our relevant department has verified the documents you have sent and your withdrawal has been already paid.

Please accept our apologize one more time and thank you again for your patience and for choosing Fashion TV Casino.

You have been granted with a free bonus of 10$ into your casino account as a token of appreciation and for the trust on FashionTV Casino.

FashionTV Casino team

vadbab Australia
posted on October 12, 2015.

I got paid. Thank you very much. I hope that you will solve other complaints too.

posted on October 13, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.